We at the Information & eGovernment Authority (iGA) are committed to delivering high-quality services that align with your expectations and meet your needs. The following Customer Charter outlines the principles we adhere to, ensuring an outstanding experience for you as our customers.
Our Commitment to our customers
At the Information & eGovernment Authority, we are committed to:
- Making our services accessible to everyone through various channels, saving you time and the effort of visiting the service centers for your transactions.
- Providing clear and easily accessible information about our services and procedures.
- Ensuring our services are delivered efficiently and in a timely manner.
- Completing your transactions and responding to your inquiries as quickly as possible.
- Respecting your rights to privacy and maintaining the confidentiality of your information.
- Collaborating with other government entities to speed up the completion of your transactions.
- Maintaining a customer satisfaction rate of at least 80%, as measured by an annual national survey, and continuously improving our services. You can also express your satisfaction with our electronic services through the National Portal.
Your Rights as Our Customer
As a customer of the Information & eGovernment Authority, you have the right to:
- Receive accurate and up-to-date information about our services.
- Expect privacy, confidentiality, and the protection of your personal information.
- Be treated fairly and respectfully by our staff.
- Provide feedback or file complaints about our services and receive a prompt and constructive response.
Your Responsibilities as Our Customer To serve you better, we kindly ask that you:
- Provide accurate and complete information, along with the necessary documentation, when using our services.
- Follow our internal procedures for service provision.
- Communicate clearly and ask questions to ensure we can assist you in the best way possible.
- Share your ideas and opinions with us to help us continuously improve our services.
- Notify us of any changes in your personal information.
Your Feedback Helps Us Improve
We always welcome your suggestions and opinions to help us provide efficient and high-quality services. You can reach us through the following channels:
- The 24/7 Government Services Call Center at 8001 8000.
- The National Suggestions and Complaints System (Tawasul) at bahrain.bh/tawasul or via the Tawasul app for smart devices.
- The Authority’s social media accounts at @iGABahrain.
- The Skype application, where you can speak with a customer service representative in sign language if you have hearing or speech challenges.
At the iGA, we are committed to offering the best services to our customers, and we look forward to receiving your feedback and suggestions to enhance your experience with us.