Customer Service Centres Services

This service is provided by the Information & eGovernment Authority to Individuals requesting to issue Identity Cards for children under the age of ten years old.

Application

• Online
• Personal

Fees

• BD 2 for Bahrainis
• BD 10 for Non-Bahrainis

Estimated time

• 2 working days to receive the card

Prerequisite 

• Issue Passport

This service is provided by the Information & eGovernment Authority to Bahraini individuals to issue a new ID card.


Application

• Personal

Fees

• 2 Dinars

Estimated time

• 1-hour personal attendance

Prerequisite

• Book an appointment online
• A valid Passport

This service is provided by the Information & eGovernment Authority to Individuals requesting to issue a new Identity Card, or those who are aged 10 years and above.

Application

• Online
• Personal

Fees

• 2 Dinars

Estimated time

• 2 working days online
• 1-hour personal attendance

Prerequisite

• The identity card should be expired or valid for one month.
• Have a valid Bahraini passport.
• In Case of travel, the parent can apply to renew the Identity Card.
• In Case a general clearance individual or an acquaintance, an authorization letter is required from the applicant with the original valid passport of the applicant.

This service is provided by the Information & eGovernment Authority to Book an appointment to Issue, renew or replace lost or damaged Identity Card and enquire about booked appointment or cancel it.

Application 

• Online

Estimated time

• One Business day

Can I travel using a valid ID card even if my passport has expired?Yes, you can use a valid ID card as an official travel document to GCC countries even if your passport has expired.

I’m traveling tonight and need to renew my ID card, but I don’t have enough time to book an appointment or use the online service. What should I do?
In such cases, the Information & eGovernment Authority offers a Fast-Track Service Desk for those who prefer not to wait. The Fast-Track Service provides similar services to those available online and at ID card centers, with an additional fee of BHD 10 on top of the regular service fee. For example, the renewal fee for a Bahraini ID card is BHD 2, plus the Fast-Track service fee of BHD 10, making the total fee BHD 12.

Do I need to bring any supporting documents when visiting the Information Update Center?
Information related to the following ministries: Electricity and Water Authority, Social Insurance Organization, Nationality, Passports, and Residence Affairs, and Ministry of Industry and Commerce will be available at the Information Update Center, and you don’t need to bring them. If the Information Update Center staff requires additional documents, they will inform you during the visit, or you can inquire about them via the remote service center. For updating the residential address of a tenant without an electricity account, the required documents are a statement from the concerned municipality to update the residential address or the presence of the electricity account holder to sign a no-objection letter for updating the residential address. Personal presence is required in all cases.

Can anyone use the Fast-Track Service Desk?
Yes, the Fast-Track Service is available to everyone.

Is it necessary to replace the current ID card if it is still valid?
No, it is not necessary to replace the current ID card if it is still valid, as it is officially recognized for all government transactions.

Is the ID card available for all citizens and residents?
The issuance of the new ID card is available for all citizens and non-Bahraini residents.

Why is the driver's license photo not included on the ID card?
The ID card does not replace the driver's license. Some procedures may require the suspension of the license in cases of traffic violations, which does not apply to the ID card, as it is an official document that cannot be confiscated except in accordance with the law.

What should I do if my ID card is lost or the card chip is damaged?
You can apply for a replacement ID card due to loss or damage through the front offices at service centers by scheduling an appointment in advance, through the express service offices without an appointment, or via the online service on the National Portal of the Kingdom of Bahrain.

The data on the card is erased or unclear
You can apply for a replacement ID card due to loss or damage through the front offices at service centers by scheduling an appointment in advance, through the express service offices without an appointment, or via the online service on the National Portal of the Kingdom of Bahrain.

I want to change my photo on the ID card or update some of the printed information on the card
You can apply to change your ID card by scheduling an appointment to complete your transaction through the front offices, through the online service on the National Portal of the Kingdom of Bahrain, or by visiting the express service offices without a prior appointment.

Law for Regulation of Birth and Death Registration

• According to Law No. 7 of 2019 concerning the Regulation of Birth and Death Registration, as per Article (2): The provisions of this law apply to births and deaths occurring within the Kingdom, and to Bahraini citizens if they occur outside the Kingdom.
• According to Article (8): Reporting of births occurring within the Kingdom must be made within 15 days from the date of birth, and within 60 days from the same date for those occurring outside the Kingdom.
• According to Article (12): Reporting of deaths occurring within the Kingdom must be made within 72 hours from the date of death, and within 60 days from the date of death if it occurs outside the Kingdom.
• According to Article (14): If there is an excuse preventing the person responsible for reporting the birth or death from doing so within the specified time limits under this law, the person responsible must submit a request to the President within 30 days from the end of the specified period, explaining the excuse and providing proof of payment of the required fee. The President or their delegate must decide on the request within 15 days from the date of submission, and if the request is rejected, the rejection must be justified. A lapse of 30 days from the date of submission without a decision is considered an implicit rejection. In the case of an explicit or implicit rejection, the birth or death will not be recorded until a final judicial ruling is issued.

Issuance of Birth Certificates for Newborns After the Legal Period
1. Civil ruling.
2. Electronically issued execution letter from the Court of Execution.
3. Hospital-issued birth reporting form.
4. Parental identification (ID card or passport) for births outside the Kingdom of Bahrain; father's passport issuance must precede child's birth date.
5. The parents’ marriage contract:

• Bahraini spouses: Bahraini marriage contract.
• Non-Bahraini spouses: marriage contract authenticated by the Ministry of Foreign Affairs.
• One Bahraini spouse with a marriage contract concluded outside the Kingdom of Bahrain: marriage contract authenticated by the Ministry of Justice, Islamic Affairs and Waqf.

6. For births outside the Kingdom of Bahrain, the newborn's birth certificate issued by the country of birth must be authenticated by the Bahraini Embassy in that country and the Ministry of Foreign Affairs in Bahrain.

First time Issuance of Birth Certificates for Adults by Order or Judicial Ruling
1. Civil ruling.
2. Electronically issued execution letter from the Court of Execution.
3. Identification of the plaintiff applicant (ID card or passport).
4. Parents' identification (ID card or passport).
5. Death certificate or legal inheritance document of the mother to confirm her relationship with the applicant (if her identification is unavailable).

Issuance of Birth Certificates for Individuals with Known Parents and Gestational Period under Six Months
If reporting within the legal period:

1. Legal ruling confirming parentage.
2. Certificate of no appeal or cassation.
3. Execution letter (for civil rulings - non-Muslims).
4. Hospital-issued birth reporting form.
5. Parents' identification (ID card or passport).
6. Parents' marriage contract:

• Bahraini spouses: Bahraini marriage contract
• Non-Bahraini spouses: marriage contract authenticated by the Ministry of Foreign Affairs
• One Bahraini spouse with a marriage contract concluded outside the Kingdom of Bahrain: marriage contract authenticated by the Ministry of Justice, Islamic Affairs and Waqf

If reporting after the legal period:

1. Legal ruling confirming parentage.
2. Certificate of no appeal or cassation.
3. Civil ruling to issue birth certificate.
4. Execution letter.
5. Hospital-issued birth reporting form.
6. Parents' identification (ID card or passport).
7. Parents' marriage contract:

• Bahraini spouses: Bahraini marriage contract.
• Non-Bahraini spouses: Marriage contract authenticated by the Ministry of Foreign Affairs.
• One Bahraini spouse with a marriage contract concluded outside the Kingdom of Bahrain: Marriage contract authenticated by the Ministry of Justice, Islamic Affairs and Waqf.

Issuance of Birth Certificates for Individuals with Known Mothers and Unknown Fathers
1. Legal ruling confirming parentage.
2. Certificate of no appeal or cassation.
3. Civil ruling to issue birth certificate.
4. Electronically issued execution letter from the Court of Execution.
5. Hospital-issued birth reporting form.
6. Mother's identification (ID card or passport).

Issuance of Death Certificates After the Legal Period
1. Civil ruling for the issuance including the deceased's Information (name, place, date of death).
2. Electronically issued execution letter from the Court of Execution.
3. Medical report detailing cause of death (if available).
4. Deceased's identification (ID card, passport, or any official identity document).
5. Identification of the individual reporting the death (passport or ID card).
6. Death notification form.
7. Death Certificate authenticated by the Bahraini Embassy, Ministry of Foreign Affairs, or the nearest diplomatic mission office in the country of death (if death occurred outside Bahrain).

Provisions for Proof of Death
1. Legal ruling proving death.
2. Civil ruling for the issuance of a death certificate that includes comprehensive details of death.
3. Electronically issued execution letter from the Execution Court.
4. Death reporting form.
5. Deceased's identification (ID card, passport, or any official identity document).
6. Identification of the individual reporting the death (ID card or passport).
7. Certificate of No Appeal or Cassation.

This service, provided by the Information & eGovernment Authority (iGA), allows authorized individuals to issue a unique ID number for newborns.

Application Process

• Online

Fees

• Golden: 100 BD
• Silvery: 75 BD
• Bronze: 50 BD

Estimated time

• 5 - 10 Minutes

Prerequisite

• Any distinctive number reserved in advance for the newborn’s birth month or for another newborn will not be accepted
• The newborn’s mother must have an ID number
• The distinctive ID number must be selected within one month of the newborn’s birth
• The distinctive number issuance fee is non-refundable
• Before completing the newborn notification form, the applicant should notify the hospital of their intention to issue a distinctive ID number to avoid receiving a standard ID number

This service, offered by the Information & eGovernment Authority (iGA), enables citizens and residents to issue a printed birth certificate for newborns born in the Kingdom of Bahrain.

Application Process

• Online (available for those who have received a birth notification from the hospital and an SMS with the notification number and ID number.)
• Front Offices:
  

- For requests without a birth notification from the hospital.

- For requests submitted after the notification window (15 days).

- For requests made after the legal notification period (30 days after the initial 15-day period), requiring a case from the legal affairs department.

Fees

• 1 BD

Estimated time

• Online:

- Application submission: 5 – 15 minutes.

- Certificate processing: Issued same or next day upon meeting prerequisites.

- Certificate delivery by mail: 2 working days.

• Front Offices:

- Application submission: 5 – 30 minutes.

- Certificate processing: 2 hours upon meeting prerequisites.

- Certificate collection: Immediate upon meeting prerequisites; otherwise, the applicant will be directed to the legal affairs department.

Prerequisite

• Online:

- Birth notification number from the hospital/SMS message.

- ID number of the newborn from the hospital/SMS message.

• Front Offices:

- Hospital-issued newborn notification form with an official stamp.

- Parents' marriage contract:

1. Bahraini spouses: Bahraini marriage contract

2. Non-Bahraini spouses: Marriage contract authenticated by the Ministry of Foreign Affairs

3. One Bahraini spouse with a marriage contract concluded outside the Kingdom of Bahrain: Marriage contract authenticated by the Ministry of Justice, Islamic Affairs and Waqf

- Parents' ID (ID card or passport).

To facilitate newborn registration and birth notification issuance, bring the following documents to the hospital on the day of delivery:

• Authenticate the parents' marriage contract Online using the "Update Civil Records" service under these conditions:
  

- Bahraini spouses: Bahraini marriage contract

- Non-Bahraini spouses: Marriage contract authenticated by the Ministry of Foreign Affairs

- One Bahraini spouse with a marriage contract concluded outside the Kingdom of Bahrain: Marriage contract authenticated by the Ministry of Justice, Islamic Affairs and Waqf

• Parents' ID (ID card or passport).

This service, offered by the Information & eGovernment Authority (iGA), enables citizens and residents to obtain a printed birth certificate for newborns born outside the Kingdom of Bahrain. Births outside the Kingdom of Bahrain must be reported within 60 days. Cases exceeding this period are directed to courts for resolution. Birth notifications must be authenticated by the Bahraini Ministry of Foreign Affairs or Bahraini embassies abroad.

Application Process

• Front Offices

Fees

• 1 BD

Estimated time

• Application Submission: 5 – 30 minutes
• Certificate Processing: Processed within one business day of submitting the application, provided prerequisites are met and the birth certificate is authenticated within the legal timeframe.
• Certificate Issuance: Issued upon receiving an SMS or call from the iGA. The applicant can choose:

- Online:

- Application Submission: 5 – 15 minutes

- Certificate Delivery by Mail: 2 business days

- Front Office: 5 - 30 Minutes

Prerequisite

1. Completed newborn notification form

2. Parents' marriage contract:

- Bahraini spouses: Bahraini marriage contract

- Non-Bahraini spouses: Marriage contract authenticated by the Ministry of Foreign Affairs

- One Bahraini spouse with a marriage contract concluded outside the Kingdom of Bahrain: Marriage contract authenticated by the Ministry of Justice, Islamic Affairs and Waqf

3. Mother’s ID (ID card or passport)

4. Father’s passport: Issuance date must precede child's birth date

5. Birth certificate issued by the country of birth, authenticated by its Bahraini embassy and the Ministry of Foreign Affairs in Bahrain.

This service from the Information & eGovernment Authority (iGA) enables authorized individuals to issue a replacement or duplicate birth certificate for those born in Bahrain who already have a certificate issued by the country.

Application

• Online
• Front Office

Fees

•  1 BD

Estimated time

• Application Process:
  
  •  Online:5 - 15 Minutes
  •  Front Office: 5 - 30 Minutes
  
  
• Certificate Processing:
  
  •  If the data is available in the national births registration system: Within one business day
  •  If the data is not available in the national births registration system or if the certificate was not previously issued:

- Record search: 5 business days

- If data is found: Data will be recorded in the system, and the applicant will receive an SMS for the electronic issuance of the replacement or duplicate birth certificate.

- If data is not found: A court case will be required to issue the birth certificate.

Prerequisite

• Completed birth certificate replacement/duplicate form
• Copy of the applicant's and parents' ID cards or passports

This service, provided by the Information & eGovernment Authority (iGA), allows authorized individuals to issue a death certificate for a person who has passed away within the Kingdom of Bahrain.

Application Process

•  Front Offices

Fees

• Within 72 hours - 0 BD
• After 72 hours - 1 BD

Estimated time

• Application Submission: 5 – 30 minutes
• Certificate Processing: Same day
• Certificate Collection: Same day

Prerequisite

• Hospital's original medical report detailing the cause of death
• ID of the deceased (ID card or passport)
• ID of the individual reporting the death (ID card or passport)
• Completed death notification form
• Deaths must be reported within 72 hours as per Article (12) of the Deaths Law which requires reporting deaths in Bahrain within 72 hours and those outside the Kingdom within 60 days

This service, provided by the Information & eGovernment Authority (iGA), allows authorized individuals to issue a death certificate for a citizen who has passed away outside the Kingdom of Bahrain.

The legal period for reporting births and deaths outside Bahrain is 60 days. Cases exceeding the deadline are forwarded for court resolution. Death notifications must be authenticated by the Bahraini Ministry of Foreign Affairs or Bahraini embassies abroad.

Application Process

• Front Offices

Fees

• 1 BD

Estimated time

• Application Submission: 5 – 30 minutes
• Certificate Processing: Same day
• Certificate Collection (for reports within the legal timeframe): Same day
  

Prerequisite

• Original death certificate authenticated by the Bahraini Embassy in the country of death or the Ministry of Foreign Affairs in Bahrain.
• Deceased’s passport
• ID of the individual reporting the death (ID card or passport)
• Completed death notification form
• Deaths must be reported within 60 days as per the Deaths Law. According to Article (12), deaths within Bahrain must be reported within 72 hours, while deaths outside the Kingdom must be reported within 60 days.

This service from the Information & eGovernment Authority (iGA) enables authorized individuals to issue a replacement or duplicate death certificate for deceased individuals who already possess a death certificate issued by the country.

Application Process

• Online
• Front Offices

Fees

•  1 BD

Estimated time

• Application Process:

- Online: 5 – 15 minutes
- Front Offices: 5 – 30 minutes

• Certificate Processing:

Prerequisite

• ID of the deceased (ID card or passport)
• ID of the person reporting the death (ID card or passport)
• Completed form for a replacement/duplicate death certificate (if applying in-person)
• The applicant must be a first-degree relative (provide proof of relationship)
• Legal inheritance document if no direct relationship exists
• Official general or specific power of attorney for the death certificate
• Proof of legitimate interest for in-person requests to issue the death certificate

This service, offered by the Information & eGovernment Authority (iGA), enables authorized individuals to issue a birth or death certificate through a court order or judicial ruling from Bahraini courts, upon meeting the legal prerequisites.

Application Process

• Front Offices

Fees

• 1 BD

Estimated time

• Application Submission: 5 – 30 minutes
• Certificate Processing: The applicant will be notified once the court order is executed, either through an SMS or a phone call from the iGA.
• Certificate Issuance: After receiving the notification, the applicant can choose to:

1. Issue the birth certificate or death certificate electronically

- Application Submission: 5 – 15 minutesCertificate

- Delivery by Mail: 1 – 2 business days

2. Front Offices: 5 – 30 minutes

Prerequisite
For Birth Certificate Replacement/Duplicate

• Civil ruling for issuing the birth certificate
• Electronic execution letter from the Court of Execution
• Hospital-issued birth notification form for births occurring in Bahrain
• For births outside Bahrain, a birth certificate issued by the country of birth and authenticated by its Bahraini Embassy and the Ministry of Foreign Affairs in Bahrain.
• Father’s passport (valid and issued before child's birth date) and mother’s ID
• Parents' marriage contract:

- Bahraini spouses: Bahraini marriage contract

- Non-Bahraini spouses: Marriage contract authenticated by the Ministry of Foreign Affairs

- One Bahraini spouse with a marriage contract concluded outside the Kingdom of Bahrain: Marriage contract authenticated by the Ministry of Justice, Islamic Affairs and Waqf

• Original birth certificate if the court order includes additions or changes to the first name or surname

For Death Certificate Replacement/Duplicate

• Civil ruling for issuing the death certificate
• Electronic execution letter from the Court of Execution
• ID of the deceased (ID card or passport)
• ID of the individual reporting the death (ID card or passport)
• Death certificate from the country of death, authenticated by the Bahraini embassy or the Bahraini Ministry of Foreign Affairs
• Bahraini passport at the time of death in cases of death outside Bahrain.
• Medical report detailing the cause of death
• Death notification form
• Original death certificate if the court order involves changing the deceased’s nationality

Based on Law No. (7) of 2019 for the Regulation of Birth and Death Registrations; Article No. (2) the law states that the legal period for reporting births that occur within the Kingdom of Bahrain is 15 days and 72 hours for deaths. Whereas the legal period for reporting births and deaths that occur outside the Kingdom of Bahrain is 60 days.
If the legal period for reporting is over, cases are submitted to the internal committee at the authority responsible for looking into cases related to reporting delay on notification requests after the legal period has passed within 30 days from the expired period. Births or deaths are only recorded once a judicial verdict is announced.

The Information & eGovernment Authority is responsible for registering and issuing certificates for births and deaths, according to Law No. 7 of 2019 regulating the registration of births and deaths, in an effort to regulate births and deaths procedures in the Kingdom of Bahrain.
The circumstances of birth and death may vary for different reasons, and the following procedures are to be followed depending on the situation.

This service by the Information & eGovernment Authority (iGA) allows authorized individuals to change names, add titles, and update data in the Iga’s records following a court order from Bahraini courts, upon meeting legal requirements.

Application Process

• Front Offices

Fees

• 1 BD

Estimated Time

• Application Submission: 5 – 30 minutes
• Certificate Processing: The applicant will be notified once the court order is executed, either through an SMS or a phone call from the iGA.
• Certificate Issuance: After receiving the notification, the applicant can choose:

1. Online:
- Application Submission: 5 – 15 minutes
- Certificate Delivery by Mail: 2 business days
2. Front Offices: 5 - 30 Minutes

Prerequisites

• Civil rulings (trials, appeals, or cassations)
• Electronic execution letter from the Court of Execution
• 45 days must have passed since the ruling was issued, with no appeal or cassation
• Original birth certificates, or a police report if the originals are lost
• IDs of both parents (ID card or passport)
• Completed replacement/duplicate birth certificate request form
• Authorization for the person submitting a request on behalf of an absent adult

I received a text message with the personal number for my newborn. How can I issue a birth certificate?Please follow the link provided in the text message, enter the notification number and personal number, and pay the required fees. The certificate will be sent to you by mail.

I have received a court order to add a surname. What are the next steps to issue a birth certificate with the new surname?
Fill out the Lost/Extracted Birth Certificate Request Form.
Go to the customer service center of the Authority in Isa Town with the following documents:

• The court order and execution file.
• A copy of the executor’s ID card.
• A copy of the mother’s and father’s ID cards.
• The original birth certificate.
• The completed Lost/Extracted Birth Certificate Request Form.

Issuing an Address for booths Inside Commercial Complexes:
1. Municipality Form (Original Copy)
2. Copy of Building Permit
3. Copy of Property Ownership Certificate
4. Approved Engineering Maps with Civil Defense Stamp
5. Approved Engineering Maps with Municipality Stamp

Issuing an Address for a Communications Tower:
1. Municipality Address Request Form
2. Copy of Building Permit from the Municipalities (For Tower Licensing Only)
3. Copy of Engineering Maps
4. Copy of Building Permit from the Telecommunications Regulatory Authority
5. Letter from the Telecommunications Regulatory Authority
6. Copy of Property Ownership Certificate
7. Copy of ID Card or Card Reader

Issuing an Address for Converting Buildings from Residential to Commercial Use and conversely:
1. Municipality Address Request Form
2. Detailed Letter from the Municipality
3. Copy of Survey Certificate
4. Copy of Property Ownership Certificate
5. Copy of Engineering Maps
6. Copy of ID Card or Card Reader

Issuing an Address for an Old Building Not in the Address System:
1. Municipality Address Request Form
2. Renovation Permit Mentioning the Building Number
3. Copy of Electricity Bill for the Building
4. Copy of Survey Certificate
5. Copy of Property Ownership Certificate
6. Copy of Engineering Maps
7. Copy of ID Card or Card Reader

Issuing an Address for a Homeowners Association:
1. Municipality Address Request Form
2. Certification from the Real Estate Regulatory Authority
3. Establishment Certificate (Unit Number)
4. Copy of Survey Certificate
5. Copy of Property Ownership Certificate (Document)
6. Copy of ID Card or Card Reader

This service, provided by the Information & eGovernment Authority (iGA), allows individuals to request the issuance of and printing of an existing address certificate for an existing building.

Application 

• Online (for residential buildings) via address services
• Online - new municipality system (for commercial buildings)
• In-person:
• To submit a request (for residential buildings only)
• To collect the certificate

Fees

• 1 dinar

Estimated time

• Online: 5-10 minutes.

Once the request is received and all requirements are met:

• Certificate preparation: the same day the request is submitted or the following day.
• Certificate delivery at the front office (for requests submitted through the new municipality system): 10-15 minutes.

• Online – new municipality system:

After the request is proceesed in the system and all requirements are met

• Certificate preparation: the same day the request is submitted or the following day.
• Certificate delivery at the front office (for requests submitted through the new municipality system): 10-15 minutes.

Prerequisite 

Online:

1. Copy of the municipality form.
2. Copy of the ownership document or a certificate of ownership from the Survey and Land Registration Bureau.
3. Copy of the owner's ID or a card reader.

Online – new municipality system:

1. Submitting a request through the new municipality system.
2. For requests via the new municipality system, visiting the Isa Town branch after receiving a text message from the iGA.

This service, provided by the Information & eGovernment Authority (iGA), allows individuals to obtain an address certificate for a new building constructed on previously undeveloped land (vacant land). The certificate is an official document that verifies the building's address and is recognized by various government entities, including the Electricity and Water Authority (EWA) and the Ministry of Housing and Urban Planning. This certificate is also required for issuing rental contracts if the building or unit is leased. Available for both residential and commercial buildings.

Application 

• Online - Benayat (for new buildings with a previous construction permit – via the engineering office electronically).
• Online - new municipality system (for new buildings with a previous construction permit).
  
• In-person (for requests submitted exclusively through the new municipality system).
  

Fees

• 1 dinar

Estimated time
Once the request is received and all requirements are met:

• Certificate preparation: The same day the request is submitted or the following day.
• Certificate delivery at the front office (for requests submitted through the new municipality system): 10-15 minutes.
  

Prerequisite 

1. Submitting a request via Benayat or the new municipality system.
2. For requests via the new municipality system, visiting the Isa Town branch after receiving a text message from the iGA.
   

This service, provided by the Information & eGovernment Authority (iGA), allows for the issuance of a unit/establishment number for each government or private unit or establishment that does not require a commercial registration. These numbers are issued to government or private units/establishments that do not have a commercial registration for the purpose of official recognition and registration. Once the number is issued, the owner is classified as an employee who owns a recognized unit, making them eligible for a work visa to hire workers to serve the unit or establishment. The number is generated through the issuance of an official certificate containing the unit/establishment details.

Unit numbers are issued for: pilgrimage tours, fishing boats, farms, properties, religious units, educational units, unions, theaters, associations, clinics, law offices, embassies/consulates.

Application 
Online


Fees
Free.

Estimated time

• Online: 5-10 minutes.
• Collection (in person): 3 business days.

Prerequisite 

1. The unit must be licensed by the relevant authority.
2. An official letter from the relevant authority addressed to the Identity and Population Registry Directorate for the issuance of a unit/establishment number.
3. The address of the unit/establishment must be registered and recognized in the Population Registry system.
4. The address classification must not be residential, except for fishing boat units.

Fishing boat

1. Letter from the Supreme Council for Environment, Directorate of Fish Stock Protection and Development.
2. If another person is representing the establishment owner, an authorization letter must be presented.

Real estate unit

• Certificate from the Ministry of Municipalities Affairs and Agriculture requesting a security guard.
• Copy of the property deed and the purchase agreement.
• Copy of the owner’s ID.

For Homeowners’ Association

1.  Certificate listing board members from the Real Estate Regulatory Authority.

2.  If another person is representing the homeowners' association, an authorization letter must be presented.

Religious Unit

1. Letter specifying name and address of establishment from the Ministry of Justice, Islamic Affairs and Waqf, issued by the relevant department (e.g., Jaafari or Sunni Wqaf Directorate).
2. Authorization from the Ministry for the person handling the transaction.
3. If another person is representing the establishment owner, an authorization letter must be presented.

Private Education Unit
1.  License from the Ministry of Education’s Directorate of Private Education for private schools and kindergartens.
2.  Copy of the owner's ID.
3.  If another person is representing the establishment owner, an authorization letter must be presented.

Public Education Unit
1.  License from the Ministry of Education.
2.  Authorization for receiving the establishment's number.

Union/Club Unit
1.  Licensing letter specifying name and address of establishment from the General Organization for Youth and Sports.
2.  Authorization from the club/union for the person handling the transaction to receive the unit number.

Theater/Cultural Center Unit
1.  License from Bahrain Authority for Culture and Antiquities.
2.  Authorization for receiving the establishment's number.

Association Unit
1.  Establishment decree from Ministry of Social Development.
2.  Letter specifying name and address of the association from the Ministry of Social Development.
3.  Authorization for receiving the establishment's number.

Hospital/Private Clinic Unit
1.  Licensing letter specifying name and address from National Health Regulatory Authority.
2.  Copy of the owner's ID.
3.  If another person is representing the establishment owner, an authorization letter must be presented.

Law Office Unit
1.  Letter specifying name and address from Office of the Registrar General at the Ministry of Justice, Islamic Affairs and Waqf, confirming the law office is registered in the lawyers' registry.
2.  Copy of the owner's ID.
3.  If another person is representing the establishment owner, an authorization letter must be presented.

Hajj and Umrah Tour Unit
1.  Licensing letter specifying name and address of the tour from the Ministry of Justice, Islamic Affairs, and Waqf.
2.  If another person is representing the establishment owner, an authorization letter must be presented.

Farm Unit 
1.  Letter specifying address of establishment from Ministry of Municipalities Affairs and Agriculture. 
2.  Copy of the owner's ID. 
3.  If another person is representing the establishment owner, an authorization letter must be presented.

Embassy/Consulate Unit 
1.  Letter issued by Ministry of Foreign Affairs confirming the embassy/consulate and specifying its address. 
2.  Authorization for receiving the establishment's number. 

This service, provided by the Information & eGovernment Authority (iGA), allows individuals to submit a request to modify the address of an existing building.

Application 

• Online - new municipality system
• In-person

Fees
1 dinar

Estimated time
Once the request is received and all requirements are met:

• Certificate preparation: the same day the request is submitted or the following day.
• Certificate delivery at the front office: 10-15 minutes.

Prerequisite 

1. Submitting a request through the new municipality system.
2. For requests via the new municipality system, visiting the Isa Town branch after receiving a text message from the iGA.

This service, provided by the Information & eGovernment Authority (iGA), allows individuals to request an increase in the number of workers accommodated in existing labour housing.

Application 

• Online - new municipality system 

Fees
None.


Estimated time

• Confirmation via text message or phone call from iGA: 3-5 business days.

Prerequisite 

1. Submitting a request through the new municipality system.
2. Receiving final approval for address deletion via a text message from the iGA.

This service, provided by the Information & eGovernment Authority (iGA), allows individuals to request the deletion of an address.

Application 

• Online - new municipality system 

Fees
None.


Estimated time

• Certificate preparation: The same day the request is submitted or the following day.

Prerequisite 

1. Submitting a request through the new municipality system.
2. Receiving final approval for the address deletion via a text message from the iGA

This service, provided by the Information & eGovernment Authority (iGA), allows government and private entities to request the numbering of a new sachema.

Application 

• Online - new municipality system 
• In-person (only to collect certificate, which will shortly be converted into an eCerificate with a QR code) 

Fees
1 dinar per address


Estimated time

• Certificate preparation:7-10 days
• Certificate delivery to agent at the front office: 10-15 minutes.

Prerequisite 

1. Submitting a request through the new municipality system.
2. For requests via the new municipality system, visiting the Isa Town branch after receiving a text message from the iGA.

Can anyone collect the address certificate, or must the owner be present in person?Yes, anyone can collect the address certificate, provided they present the owner's ID card as proof.

How can I check the status of my application?The system will send a text message when the application is ready.

Is an address certificate issued for a fenced plot of land?No, there must be a use for the property to issue an address certificate.

What should I do if the ownership document is not ready?You can visit the Land Registration Office and bring a certificate of proof of ownership until the document is ready.

The Unified Code of Conduct for Customer Service is a government guide developed to provide employees with the essential tools and knowledge to achieve excellence in customer service and includes clear instructions on how to communicate with customers: whether in physical service centres, call centres or through virtual channels. Additionally, it details instructions for dealing with customer complaints in order to deliver the service according to the highest levels of quality to raise customer satisfaction and improve government service.

Services provided by the Information & eGovernment Authority (iGA) are subject to a Service-Level Agreement (SLA) which ensures a 99.95% availability rate for ID card services and that transactions never exceed a specified period of time once all criteria are met as outlined in the table below.
The specified time period is not upheld in case the service is offered in partnership with a third party such as other government entities and others.

Services provided by the Information & eGovernment Authority (iGA) are subject to a Service-Level Agreement (SLA) for Virtual Service Centers which ensures a 99.95% availability rate for ID card services and that transactions never exceed a specified period of time once all criteria are met as outlined in the table below. The specified time period is not upheld in case the service is offered in partnership with a third party such as other government entities and others.

The confidentiality of user data is of the highest importance to the iGA, which abides by the Personal Data Protection Law (PDPL) and strives to provide high-quality services to all beneficiaries through the SLA.

If for any reason service is not provided according to the agreement, you can contact us through the National Suggestion & Complaint system "Tawasul" or by calling the Government Services Contact Center at 80008001.

The Information & eGovernment Authority (iGA), is committed to providing our customers with the best possible service and experience. As part of our commitment to continuously improvement, we regularly measure our customer's satisfaction levels to maintain the quality-of-service delivery and enhance the user experience.

Customer satisfaction is measured through various mediums at the Authority. To measure the walk-in customers at its ID Card service centers the National Suggestions & Complaints Tawasul app is used whereby it enables customers to scan a special code on the ID service desks to provide feedback once service is provided. The feedback we receive helps us to identify areas of improvement of service offerings, employee skills development and overall experience to ensure that we are meeting the needs of our customers.

The results of customer satisfaction rating for the Identity Card Centres are listed:

• Isa Town Branch: iGA Customer Service Center Customer Satisfaction Report 2024
• Muharraq Branch: Identity Card Centres Customer Satisfaction Report 2024

Services enhancements based on management meetings, supervisors and employees proposals, and proposals received through the Suggestions and Complaints System "Tawasul" or the Suggestions and Complaints Box.

Some services have been added and enhanced based on customer feedback received through the Suggestions and Complaints System "Tawasul", the suggestions and complaints box, and the iGA social media. As follows:

• Adding a QR code to the birth certificates issued by the Authority to facilitate the process of verifying the birth certificate without the need to carry the original copy
• Developing a new mail system that displays the readiness of the card for receipt, and the card's location, specifically in any department in the post, contributed to reducing the waiting period and card loss by 80%.
• Adding the "Attach Declarations" service to the National Portal bahrain.bh, which contributed to reducing the attendance of the auditors at the ID Card Centers and completing the transaction electronically by 98%
• Updating the education information in the Civil Records Service electronically contributed to reducing attendance at the Centers by 97%

Some services have been added and enhanced based on customer feedback received through the Suggestions and Complaints System "Tawasul", the suggestions and complaints box, and the iGA social media. As follows:

1. eGovernment Kiosk have been developed by adding the below services

•  Card Reader Service 
•  Updating ID Card Chip Detail Service
•  Government Notification Service 

2. Few Address services has been transferred online to bahrain.bh

•  Update ID Card Residential Address Service
•  Printing the Residential Address Statement Service
•  Verifying the Residential Address Statement Service

3. ID Card Declaration Forms Service added to bahrain.bh
4. Issuing of Unit or Establishment Number Service added to bahrain.bh
5. Updating Civil Data Record Services (Marital status, religion, educational, work and family details) added to bahrain.bh
6. Changing the fingerprint age from 4 years to 10 years
7. Availability of Birth and Death Certificate Services online via bahrain.bh
8. Publication of guidelines and requirements for our services on the website and on the service centers screens
9. Develop the ticketing system for our services to reduce the waiting time
10. Apply the comprehensive employee system to increase the effectiveness of our service delivery
11. Launching the Family Services using eKey to provide services to all family members in one click
12. Provision of WIFI in all service centres
13. Launching the Fast Track Service in all our branches as per customers request
14. Using high-speed, high-quality printers
15.Improve the text messaging for all eServices