Mr. Abdulla Al Jowder has over 15 years of ICT experience through multiple roles and responsibilities that have helped him gain the managerial and technical skills he possesses today. He has held various technical programming and administrative positions, beginning his career as a project coordinator. His passion for learning and self-development gave him practical experience which has helped him improve professionally as well as personally, ,which qualified him to manage and execute national projects that are today considered essential building blocks of the Information & eGovernment Authority’s (iGA) infrastructure in the Kingdom of Bahrain.
Currently, holding the position of Director of eService and Channel Development, Mr. Al Jowder manages a specialized team in charge of eServices and channels development, performance monitoring and enhancement. He also directs and executes several national initiatives to elevate government service standards and improve customer satisfaction. Mr. Al Jowder previously worked in a number of other iGA departments. Some of the most notable national projects he was responsible for include the eKey project, the National Gateway Infrastructure project, the National Portal, the National Payment Platform project, the National Government Service Center Evaluation Project (Taqyeem), “BeAware Bahrain” mobile application and the supporting systems, and a number of other initiatives that had a significant impact both locally and regionally. He was also a member in one of the committees that worked towards reducing government expenditure on infrastructure, He was also a member in the joint technical team for eServices in the GCC, among other technical and administrative committees.
Before joining iGA, Mr. Abdulla worked in the scientific research field at the University of Otago, New Zealand as a research assistant specialized in remote sensors networking, where he contributed to a project aimed at enabling local hospitals to monitor the vital signs of patients from their homes. Later, he joined the Labour Market Regulatory Authority (LMRA) as a program developer specialized in the integration between systems and in eServices development.
He has a Master’s degree in Public Administration and Government Policies from the University of Aix-Marseille and École Nationale ’'administration in France, and a Bachelor’s degree in Software Engineering and Information Science from the University of Otago, New Zealand. He also holds several professional certificates in Programming, Project Management, and Services and Operations Management, including TOGAF, ITIL, COBIT, PMP and others.