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The Kingdom of Bahrain’s Identity Card is the Kingdoms official Identification verification method used by individuals (Citizens or residents) to complete any form of service (Governmental, health related, banking, payment verification, and more).

ID Card & Civil Record Services

Important Notices1.The applicant must verify the accuracy of the transaction completed through the front offices before leaving. The applicant will bear financial and legal responsibility for any necessary amendments or corrections after three days from the date of the transaction.
2. ID card chip readers are available at customer service centers to verify the ID card chip data before leaving.
3. The ID cardholder will bear legal responsibility for any misuse or illegal use of the card.
4. The ID cardholder will be legally responsible if found to have provided or submitted any misleading, incorrect, or false information.
ID Card Uses
Among the uses of the ID card:
1. Verification of an individual's identity at governmental and non-governmental entities.
2. Travel within the GCC countries (for citizens).
3. Data and personal information storage for the cardholder.
4. Voting in elections.
Laws concerning the ID card:
2. Law No. (46) of 2006 with respect to National Identification Card


Identity Card Photo Requirements
The ID personal photo must meet the following requirements:
1. The photo must be colored with a gray background (RGB 168,168,168).
2. The photo must be recent and not more than six months old.
3. For ID card issuance services, updating the personal photo is mandatory if more than 6 months have passed since the last issuance.
4. The photo must capture the head and the top of the shoulders up close, with the face occupying 70% to 80% of the image.
5. The photo size must not exceed 3 MB.
6. The attached photo should be in one of the following formats: (gif, png, jpeg, jpg).
To learn more about the personal photo requirements, refer to the ID card photo requirements.

Address Update Conditions
The residential address is crucial for ID card services. The following requirements will be verified prior to service delivery.
1. Electricity account holders must update their addresses to match the account number’s address. The head of the household intending to update the residential address for all family members must bring their respective ID cards to complete the process.
2. If an individual intends to update their address to a location not owned by them, the presence of the property owner is necessary to provide a no-objection approval for the address change.
3. Tenants without an electricity account must provide a statement from the local municipality to update their address details or have the electricity account owner present to give a no-objection approval for the address change.
4. Non-Bahrainis registered with LMRA can update their addresses through the LMRA e-service portal using the Update Expatriate Employee Address - Remote Service.
5. Individuals with multiple electricity bills can select any address to update, provided they have full ownership of the property in question.
6. Individuals with a housing unit from the Ministry of Housing and Urban Planning must register the same property.

Requirements for Clearing Agents and Registrars:
General Clearing Agent:
The general clearing agent must be a Bahraini national, possess a valid commercial registration with the Ministry of Industry and Commerce, own an official clearing agency, and be authorized to practice the clearing services profession. They are responsible for processing ID card transactions for migrant workers in Bahrain, including those registered through the Labour Market Regulatory Authority (LMRA).

Private Clearing Agent:
The private clearing agent works at a specific entity and is tasked with handling ID card transactions for workers employed in the Kingdom of Bahrain who are not registered through the Labour Market Regulatory Authority (LMRA).

Identity Card Declaration Forms
Some ID card processes require a declaration submission based on the application status. They include the following documents:
●    Declaration of Accommodation
●    Declaration of Head of Household Transfer
●    Declaration of Custody Agreement Between the Two Parties
●    Declaration of Accommodation Transfer

The applicant can download ID card declaration forms through the National Portal, bahain.bh.

Identity Card Validity
●  The Identity Card is valid for 5 years from the date of issuance for individuals under 70 years old.
●  The Identity Card is valid for 10 years from the date of issuance for individuals over 70 years old.
●  ID card renewal applications are accepted up to one month before expiration. Submitting an application earlier than this period will be considered a request for a replacement due to loss or damage.
●  The Identity Card's validity is separate from other documents such as passports and licenses, each with its own expiration date. A valid passport is required when renewing or replacing a lost/damaged Identity Card.

Identity Card Fees

For Bahrainis:
For Bahrainis over 60 years old:
● Issuance/Renewal of Identity Card - BD 1 
● Replacement of lost or damaged Identity Card, photo change, or changing the information printed on the ID (fast track) - BD 12 
● Electronic chip update: 500 Fils

For Bahrainis under 60 years old:
● Issuance/Renewal of Identity Card - BD 2 
● Replacement of lost or damaged Identity Card (Fast Track) - BD 12 
● Replacement of lost or damaged Identity Card, photo change, or changing the information printed on the ID - BD 4 
● Replacement of lost or damaged Identity Card, photo change, or changing the information printed on the ID (Fast Track) - BD 14
● Electronic chip update - BD 1

For Non-Bahraini residents in the Kingdom of Bahrain:
● Issuance/Renewal/Replacement of lost or damaged Identity Card - BD 10 
● Issuance/Renewal/Replacement of lost or damaged Identity Card (Fast Track) - BD 20
● Electronic chip update - BD 1

GCC Identity Card
● The GCC identity card for citizens of the GCC countries is activated with a residential address in the Kingdom of Bahrain according to the regulations.
● The ID card is only issued to GCC citizens residing in the Kingdom of Bahrain in the following ID Card branches: Isa Town branch and (Seef Mall - Muharraq).
● GCC nationals do not need to book an appointment to issue an ID Card.
● Personal attendance of the applicant is required.
● If all requirements are met, the ID Card can be issued immediately.
● The fee for issuing an ID Card is BD10.
● GCC residents are unable to travel using the issued ID Card.
● The ID Card cannot be utilized as an alternative to the driver’s license.
● The ID Card allows access to health centres, public and private hospitals, or any official organization in the Kingdom of Bahrain (ministries and governmental entities).

Identification Card for People with Disabilities
1. How can a user update the disability type on the ID card?
User disability information is sourced from the Ministry of Social Development through system integration with the Information & eGovernment Authority (iGA). Users must first ensure that the disability type is registered with the Ministry to guarantee automatic updates on the iGA ID card system.
If the case status is unregistered or undergoing verification in the Ministry's system, the individual must register it with the Ministry's Social Centers. For disability-related inquiries, please contact the Ministry of Social Development at 17102378.

2. What action is required if a user needs to have the disability type printed on their ID card?
If the disability type is registered with the Ministry of Social Development, it will automatically update the ID card data in the system. To have it printed on the ID card, the user can either request a new ID card or wait until their current one expires and then renew it through the National Portal bahrain.bh.

3. Will the disability icon be displayed on the ID card?
The disability icon will be printed on the back of the card based on the disability information registered with the Ministry of Social Development.

4. Will the type of support be mentioned on the ID Card?
No, information related to the type of support will not be mentioned on the ID card.

5. Does the ID card offer any benefits to individuals with disabilities?
The ID card displaying the disability type grants access to various privileges, including facilities in most stores and the private path on King Fahd Causeway.

Download ID Card Reader Software

The service "ID Card Reader Software Download" allows individuals to download the software along with a Software Development Kit (SDK), requiring users to provide the reader.
This service, provided by the Information & eGovernment Authority (iGA), facilitates the issuance of an ID card for the first time, renewal, replacements for lost or damaged cards, or updates due to changes in photo or printed information on the card.

Application Process
● Online
● Front Offices: By appointment (seniors aged 60+ and individuals with special needs are exempt from appointment booking)

Fees
For citizens under 60 years old:
2 BD for initial issuance or renewal (if the card has less than one month until expiration)
4 BD for replacement of a lost or damaged card or for changing the card

For senior citizens aged 60 and above:
1 BD via front offices for ID card renewal 
4 BHD via front offices for replacement of a lost or damaged card or for changing ID card 
0 BHD via online applications for replacement of a lost or damaged card or for changing ID card

Additional charges:
● Postal fees of 500 fils when applying electronically
● Fast track service fees of 10 BD
 
Estimated Time
● Online: 1-2 business days, with the request forwarded to postal services the next day if all requirements are met. Excludes holidays and weekends.
● Front Offices: 30 minutes if all application requirements are met.
● Fast Track Office: Less than 30 minutes.

Prerequisites
1.A valid passport.
2.A current residential address that meets ID card and civil record services requirements.
3.A recent personal photo that meets the specified requirements.
4.The special needs logo will be added to the ID card for individuals registered in the Ministry of Social Development's system.
5.For seniors aged 70 and above, personal photo updates are not needed.
6.Individuals aged 10 and above with no registered biometric data in the civil record system must schedule an appointment and attend front offices physically. Individuals aged 70 and older and those with special needs are exempt.
7.For applicants abroad for less than a year, a representative with a copy of the passport can submit the application physically.
8.For applicants abroad for more than a year, a letter from the Ministry of Foreign Affairs is required.
9.General clearance agents or relatives submitting an application must present the applicant's valid original passport or issue an electronic authorization.
10.In the case of parental divorce, a custody certificate issued within six months is needed for children under 21 to confirm the children’s address. If the certificate is unavailable (from the Court of Execution), parents can sign a custody agreement declaration.
11.For online applications, the applicant must be in Bahrain and have an ID number. Those aged 10 and above should have pre-registered biometric data (fingerprint and signature).

For further inquiries, get in touch with our team via online support.
This service, provided by the Information & eGovernment Authority (iGA), allows individuals to update ID card chip data and civil record details with Bahrain's population registry, including work details / residential address / education / marital status / household head and family connections information / birth certificate data / marriage and divorce records / death records / religion. Some of this data exists in the ID card chip and statement.

Application Process
● Online: An electronic statement of ID card data, including a verification code, is provided upon application approval without updating of the card chip
● Front Offices: By appointment (seniors aged 60+ and individuals with special needs are exempt from appointment booking)

Fees
● Online: Free
● Front Offices or Self-Service Kiosks: BD 1 
Estimated Time
● Online: 1 business day
● Front Offices: 30 minutes
● Self-Service Kiosks: Instant

Prerequisites 
1.A valid passport.
2.A valid ID card for updating the card chip.
3.A current residential address that meets the ID card and civil record services requirements.
4.Documents issued outside the Kingdom of Bahrain must be authenticated by the Ministry of Foreign Affairs.
5.General clearance agents or relatives submitting an application must present the applicant's valid passport or issue an electronic authorization.
6.For online applications, the applicant must be present within the Kingdom of Bahrain.
7.For applicants abroad for less than a year, a representative with a copy of the passport can submit the application physically.
8.For applicants abroad for more than a year, a letter from the Ministry of Foreign Affairs is required
9.In the case of parental divorce, a custody continuity certificate (from the Court of Execution) issued within the last six months is required for children under 21 to confirm their address according to the guardian’s residence. If the certificate is unavailable, parents may sign a custody agreement declaration.
For further inquiries, get in touch with our team via online support.
This service, provided by the Information & eGovernment Authority (iGA), enables GCC citizens to register ID cards issued by their home countries in Bahrain's population registry. Once activated, their GCC ID card will receive the same benefits as the Bahraini ID card while in Bahrain.

Application Process
● Front Offices: No appointment needed at the following branches (Sunday to Thursday: 7:30 AM to 5:30 PM):
- Isa Town Branch (Location)
- Seef Mall - Muharraq Branch (Location)

Fees
Free

Estimated Time
30 minutes

Prerequisites
1.A valid original passport.
2.A valid original GCC ID card.
3.Applicant physical attendance (for fingerprints and signature).
4.A current residential address that meets the ID card and civil record services requirements.
5.A recent personal photo that meets the specified requirements.

For further inquiries, get in touch with our team via online support.
This service, provided by the Information & eGovernment Authority, enables the issuance of an ID card for the first time, renewal, replacements of lost or damaged cards, or updates due to changes in photo or printed information on the card.

Application Process
● Front Offices: No appointment needed at the following branches (Sunday to Thursday: 7:30 AM to 5:30 PM):
- Isa Town Branch (Location)
- Seef Mall - Muharraq Branch (Location)

Fees
BD 10

Estimated Time
30 minutes

Prerequisites
To obtain a Bahraini ID card, one of the following conditions must be met:
1. Applicant must own property in the Kingdom of Bahrain.
2. Applicant must be an investor with an active Commercial Registration (CR).
3. Applicant must have a family member who is a Bahraini citizen (spouse, children, parents).
4. Applicant must work in Bahrain and register with the Social Insurance Organization (SIO).
5. Applicant must be a student in Bahrain (proof of enrollment from the educational institution must be stamped by the Ministry of Education).
6. Applicant must reside in Bahrain for at least 6 months.
7. Individuals aged 10 and above without biometric data registered in the population registry must visit the front offices in person unless exempted (individuals aged 70 and older and those with special needs are exempt).
(Required documents for these conditions should be obtained from relevant authorities. Marriage contracts issued outside Bahrain must be authenticated by the Bahraini Ministry of Foreign Affairs and Ministry of Justice, Islamic Affairs and Waqf.)

Required Documents
1. A current residential address that meets the ID card and civil record services requirements. 
2. A recent personal photo that meets the specified requirements.
3. A valid original passport.
4. Applicant must be present in the Kingdom of Bahrain.

For further inquiries, get in touch with our team via online support.
This service, provided by the Information & eGovernment Authority (iGA), allows individuals to update ID card chip data and civil record details with Bahrain's population registry, including work details / residential address / education / marital status / household head and family connections information / birth certificate data / marriage and divorce records / death records / religion. Some of this data exists in the ID card chip and statement.

Application Process
● Front Offices: No appointment needed at the following branches (Sunday to Thursday: 7:30 AM to 5:30 PM):
- Isa Town Branch (Location)
- Seef Mall, Muharraq Branch (Location)

Fees
BD 1

Estimated Time
30 minutes

Prerequisites
1. A current residential address that meets the ID card and civil record services requirements.
2. A valid original passport.
3. A valid Bahraini ID card for updating the card chip.
4. Documents issued outside the Kingdom of Bahrain must be authenticated by the Ministry of Foreign Affairs.

For further inquiries, get in touch with our team via online support.
This service, provided by the Information & eGovernment Authority (iGA), facilitates the issuance of an ID card for the first time, renewal, replacements for lost or damaged cards, or updates due to changes in photo or printed information on the card, for domestic workers and their equivalents (e.g., domestic helpers, gardeners, housekeepers, nannies, drivers, cooks). It also allows individuals to update ID card chip data and civil record details in Bahrain's population registry, including (work details / residential address / education / marital status / household head and family connections information / birth certificate data / marriage and divorce records / death records / religion.) Some of this data exists in the ID card chip and statement.

Application Process
● Online
● Front Offices (No appointment needed): For updating ID card chip data or if the sponsor is a GCC national
● Fast Track Offices: No appointment needed (Isa Town and Muharraq branches)
● Self-Service Kiosks: No appointment needed to update ID card chip data

Fees
● Online:
- BD 0.500 (if ID card fees were previously paid at the LMRA)
- BD 10.500 (if ID card fees were not previously paid at the LMRA
● Fast Track Office:
- BD 10 (if ID card fees were previously paid at the LMRA
- BD 20 (if ID card fees were not previously paid at the LMRA)
● For GCC National Sponsors:
- BD 0 (if ID card fees were previously paid at the LMRA)
- BD 10 (if ID card fees were not previously paid at the LMRA)
● For Updating ID Card Chip Data:
- BD 1 

Estimated Time
● Online: 2 business days, with the request forwarded to postal services the next day if all requirements are met. Excludes holidays and weekends.
● Front Offices: 30 minutes if all requirements are met.
● Fast Track Offices: Less than 30 minutes.
● Self-Service Kiosks: Instant.

Prerequisites
● A valid original passport.
● A valid ID card for updating ID card chip details.
● A valid residency permit as per Nationality, Passports and Residence Affairs.
● Documents issued outside the Kingdom of Bahrain must be authenticated by the Ministry of Foreign Affairs.
● The applicant must be present within the Kingdom of Bahrain.
● An ID number.
● A recent personal photo that meets the specified requirements.
● Completion of all LMRA processes and requirements 
● All required data must be registered and updated in the LMRA system in advance, including employment data, residency and passport details, residential address, and biometric data (fingerprints and signature)

For further inquiries, get in touch with our team via online support.
More Details
This service, provided by the Information & eGovernment Authority (iGA), facilitates the issuance of an ID card for the first time, renewal, replacements for lost or damaged cards, or updates due to changes in photo or printed information on the card.

Application Process
● Online: (initial issuance for workers is not available online
● Front Offices: By appointment (for workers: Only the sponsor or CR holder can attend)

Fees
● Online: BD 10.500 (500 fils postal fee)
● Front Offices: BD 10 
● Fast Track Offices: BD 20 

Estimated Time
● Online: 2 business days, with the request forwarded to postal services the next day if all requirements are met. Excludes holidays and weekends.
● Front Offices: 30 minutes if all application requirements are met.
● Fast Track Offices: Less than 30 minutes if all requirements are met.

Prerequisites
1. A valid original passport.
2. A valid residency permit as per Nationality, Passports and Residence Affairs.
3. The applicant must be present within the Kingdom of Bahrain.
4. An ID number.
5. A current residential address that meets the ID card and civil record services requirements.
6. A recent personal photo that meets the specified requirements.
7. Completion of all the Labour Market Regulatory Authority processes and requirements. 
8. Workers and investors must register and update all necessary data in the Labour Market Regulatory Authority (LMRA) system in advance, including employment data, residency and passport information, residential address, and biometric data (fingerprints and signature).
9. For workers, only the sponsor or CR holder may attend the workers services front offices by appointment.
10. Workers can complete their transactions in person at the Fast Track Office without a prior appointment.
11. Online applications for initial ID issuance for workers are not available.
12. For dependents: Relationship data must be registered by providing and authenticating original documents (marriage contract/birth certificate) at the Ministry of Foreign Affairs if issued outside the Kingdom of Bahrain.
13. Dependents aged 10+ without registered biometric data (fingerprints and signature) must schedule an appointment and visit the front offices in person.

For further inquiries, get in touch with our team via online support.

This service, provided by the Information & eGovernment Authority (iGA), allows individuals to update ID card chip data and civil record details in Bahrain's population registry, including (work details / residential address / education / marital status / household head and family connections information / birth certificate data / marriage and divorce records / death records / religion.) Some of this data exists in the ID card chip and statement.

Application Process
● Online: An electronic statement of ID card data, including a verification code, is provided upon application approval without updating the card chip
● Front Offices: By appointment (For workers: Only the sponsor or CR holder can attend)

Fees
● Online: Free
● Front Offices: BD 1
● Self-Service Kiosks: BD 1

Estimated Time
● Online: 1 business day
● Front Offices: 30 minutes
● Self-Service Kiosks: Instant

Prerequisites 
1. A valid passport.
2. A valid ID card for updating the card chip.
3. A current residential address that meets the ID card and civil record services requirements.
4. Documents issued outside the Kingdom of Bahrain must be authenticated by the Ministry of Foreign Affairs.
5. The applicant must be present within the Kingdom of Bahrain.
6. An ID number.
7. A valid residency permit as per Nationality, Passports and Residence Affairs.
8. Completion of all Labour Market Regulatory Authority (LMRA) processes and requirements. 
9. Workers and investors must register and update all necessary data in the LMRA system in advance, including employment data, residency and passport information, residential address, and biometric data. 
10. For workers, only the sponsor or CR holder may attend the workers services front offices by appointment.
11. For dependents: Relationship data must be registered by providing and authenticating original documents (marriage contract/birth certificate) at the Ministry of Foreign Affairs if issued outside the Kingdom of Bahrain,

For further inquiries, get in touch with our team via online support.

This service, provided by the Information & eGovernment Authority (iGA), facilitates the issuance of an ID card for the first time, renewal, replacements for lost or damaged cards, or updates due to changes in photo or printed information on the card.

Application Process
● Online
● Front Offices: Via appointment booking 

Fees
● Online: BD 10.500 (500 fils postal fee)
● Front Offices: BD 10 
● Fast Track Offices: BD 20 

Estimated Time
● Online: 2 business days, with the request forwarded to postal services the next day if all requirements are met. Excludes holidays and weekends.
● Front Offices: 30 minutes if all application requirements are met.
● Fast Track Office: Less than 30 minutes if all requirements are met.

Prerequisites
1. A valid original passport.
2. The applicant must be present within the Kingdom of Bahrain.
3. A current residential address that meets the ID card and civil record services requirements. 
4. A recent personal photo that meets the specified requirements. 
5. Individuals aged 10 and above with no registered biometric data in the civil record system must schedule an appointment and attend front offices physically.
6. For embassy workers and their dependents: A request number from the Ministry of Foreign Affairs is required.
7. For workers/dependents: To issue an ID number for the first time, present the entry visa issued by Nationality, Passports and Residence Affairs.
8. For workers and dependents: To renew, replace a lost or damaged ID card, or make changes, a valid residency permit by Nationality, Passports and Residence Affairs is required.
9. For dependents: Relationship data must be registered by providing and authenticating original documents (marriage certificate/birth certificate) through the Ministry of Foreign Affairs if issued outside the Kingdom of Bahrain.
10. For the wife of a Bahraini citizen or the husband of a Bahraini citizen (non-GCC national): Present the original marriage contract, authenticated by the Ministry of Foreign Affairs and the Ministry of Justice, Islamic Affairs and Waqf, if issued outside Bahrain.
11. For online applications: The applicant must have an ID number and a valid residency permit.

For further inquiries, get in touch with our team via online support.
This service, provided by the Information & eGovernment Authority (iGA), allows individuals to update ID card chip data and civil record details in Bahrain's population registry, including work details / residential address / education / marital status / household head and family connections information / birth certificate data / marriage and divorce records / death records / religion. Some of this data exists in the ID card chip and statement.

Application Process
● Online: An electronic statement of ID card data, including a verification code, is provided upon application approval without updating the card chip
● Front Offices: By appointment

Fees
● Online: Free
● Front Offices and Self-Service Kiosks: BD 1 

Estimated Time
● Online: 1 business day
● Front Offices: 30 minutes
● Self-Service Kiosks: Instant

Prerequisites 
1. A valid original passport
2. A valid ID card for updating the card chip
3. A current residential address that meets the ID card and civil record services requirements
4. Documents issued outside the Kingdom of Bahrain must be authenticated by the Ministry of Foreign Affairs
5. The applicant must be present within the Kingdom of Bahrain
6. A valid residency permit as per Nationality, Passports and Residence Affairs
7. For embassy workers and their dependents: A request number from the Ministry of Foreign Affairs is required.
8. For embassy workers and their dependents: ID card chip updates at front offices can only be completed by an embassy representative
9. For online applications: The applicant must have an existing ID number and a valid residency permit
For further inquiries, get in touch with our team via online support.
This service, provided by the Information & eGovernment Authority (iGA), is available for individuals with a multiple-entry visa to Bahrain valid for 3 months or longer.

Application Process
● Front Offices: No appointment needed at the following branches (Sunday to Thursday: 7:30 AM to 5:30 PM):
- Isa Town Branch (Location)
- Seef Mall - Muharraq Branch (Location)

Fees
BD 1

Estimated Time
30 minutes

Prerequisites:
● A multiple-entry visa valid for 3 months.
● Valid original passport.
● A current residential address that meets the ID card and civil record services requirements.
● The applicant must be present within the Kingdom of Bahrain.
For further inquiries, get in touch with our team via online support.
This service provided by the Information & eGovernment Authority (iGA) facilitates the registration of General Clearance Agents for organizations authorized by the Ministry of Industry and Commerce for clearance work, Private Clearance Agents for commercial and non-commercial organizations, and Commercial Registration (CR) Holders for official transactions at the iGA.

General Clearance Agent
A Bahraini national employee insured by the Social Insurance Organization (SIO) needs authorization from an organization cleared for clearance work to represent all affiliated companies and individuals.
Private Clearance Agent
An employee insured by the SIO needs authorization from an organization to represent all affiliated companies and individuals.
CR Holder
The owner of a Commercial Registration (CR) must be registered as a clearance agent on their CR to enable them to personally submit requests.

Application Process
● Front Offices: Submit an official letter addressed to the iGA from the organization or CR holder. The letter should include the clearance agent’s name and ID number, and the organization’s number.

Processing Time
● 30 minutes

Prerequisites:
1. Commercial organizations registered with the Ministry of Industry and Commerce must have an active CR status.
2. Non-registered organizations must be licensed by the relevant entity.
3. The agent must not be currently suspended from performing duties by the iGA.
This service, provided by the Information & eGovernment Authority (iGA), allows individuals to book, change, cancel, or inquire about appointments for ID card services at front offices. Services offered include initial issuance, renewal, replacement for lost/damaged cards, updating card details like photos or printed information, updating ID card chip data, registering biometric information, identifying the head of the household, linking family members, and managing scheduled appointments.

Application Process:

Estimated Time:
Immediate via the National Portal, bahrain.bh

Prerequisites: 
General and private clearance agents are allowed to schedule a maximum of 15 appointments per day (for workers only) and up to 5 transactions at the Fast Track Offices.
This service, provided by the Information & eGovernment Authority (iGA), enables checking the status of past applications for ID services like issuance, renewal, replacement for lost or damaged cards, updating ID and civil records data, residential address changes, and application modifications.

Application Process:

Estimated Time:
Immediate via the National Portal, bahrain.bh

Prerequisites: 
An electronic request must be submitted in advance.
This service, provided by the Information & eGovernment Authority (iGA), enables issuing an ID Card Details Statement for all ID card holders. The statement contains card details as recorded in the population registry system.
Application Process
Fees
BD 0
Estimated Time
Immediate via the National Portal, bahrain.bh
Prerequisites
1. Access to the eKey

For further inquiries, get in touch with our team via online support.
This service, provided by the Information & eGovernment Authority (iGA), enables ID card holders to obtain a statement with selected ID card data from the population registry system. The statement content is customized according to the client’s preferences.

Application Process
● Front Offices: No appointment needed at the following branches (Sunday to Thursday: 7:30 AM to 2:30 PM):
- Isa Town Branch (Location)
- Seef Mall, Muharraq Branch (Location)

Fees
BD 0

Estimated Time
30 minutes

Prerequisites
1. An ID number is required

For further inquiries, get in touch with our team via online support.
This service, provided by the Information & eGovernment Authority (iGA), enables the issuance of an official statement with information regarding family members and their relationship to the head of household.

Application Process
● Front Offices: No appointment needed at the following branches (Sunday to Thursday: 7:30 AM to 2:30 PM):
- Isa Town Branch (Location)
- Seef Mall, Muharraq Branch (Location)

Fees
Free

Estimated Time
30 minutes

Prerequisites
1. The head of the household and all family members must possess ID numbers.

For further inquiries, get in touch with our team via online support.
This service, provided by the Information & eGovernment Authority (iGA), enables individuals to request a notification containing selected data from the population registry system, along with a personal photo and signature.
Application Process
● Front Offices: No appointment needed at the following branches (Sunday to Thursday: 7:30 AM to 2:30 PM):
- Isa Town Branch (Location)
- Seef Mall, Muharraq Branch (Location)
Fees
BD 1
Estimated Time
30 minutes
Prerequisites
1. ID number.
2. Passport (for individuals holding a multiple-entry visa).
3. A current residential address that meets the ID card and civil record services requirements. 
4. A recent personal photo that meets the specified requirements. 

For further inquiries, get in touch with our team via online support.
This service, provided by the Information & eGovernment Authority (iGA), enables individuals without an ID number to request a notification with specific data from the population registry system, excluding a personal photo and signature.
Application Process
● Front Offices: No appointment needed at the following branches (Sunday to Thursday: 7:30 AM to 2:30 PM):
- Isa Town Branch (Location)
- Seef Mall, Muharraq Branch (Location)
Fees
BD 1
Estimated Time
30 minutes
Prerequisites
1. A valid passport. 
2. An official letter from the relevant authority requesting the issuance of an ID number.
3. A current residential address that meets the ID card and civil record services requirements. 

For further inquiries, get in touch with our team via online support.
Can I travel using a valid ID card even if my passport has expired?Yes, you can use a valid ID card as an official travel document to GCC countries even if your passport has expired.

I’m traveling tonight and need to renew my ID card, but I don’t have enough time to book an appointment or use the online service. What should I do?
In such cases, the Information & eGovernment Authority offers a Fast-Track Service Desk for those who prefer not to wait. The Fast-Track Service provides similar services to those available online and at ID card centers, with an additional fee of BHD 10 on top of the regular service fee. For example, the renewal fee for a Bahraini ID card is BHD 2, plus the Fast-Track service fee of BHD 10, making the total fee BHD 12.

Do I need to bring any supporting documents when visiting the Information Update Center?
Information related to the following ministries: Electricity and Water Authority, Social Insurance Organization, Nationality, Passports, and Residence Affairs, and Ministry of Industry and Commerce will be available at the Information Update Center, and you don’t need to bring them. If the Information Update Center staff requires additional documents, they will inform you during the visit, or you can inquire about them via the remote service center. For updating the residential address of a tenant without an electricity account, the required documents are a statement from the concerned municipality to update the residential address or the presence of the electricity account holder to sign a no-objection letter for updating the residential address. Personal presence is required in all cases.

Can anyone use the Fast-Track Service Desk?
Yes, the Fast-Track Service is available to everyone.

Is it necessary to replace the current ID card if it is still valid?
No, it is not necessary to replace the current ID card if it is still valid, as it is officially recognized for all government transactions.

Is the ID card available for all citizens and residents?
The issuance of the new ID card is available for all citizens and non-Bahraini residents.

Why is the driver's license photo not included on the ID card?
The ID card does not replace the driver's license. Some procedures may require the suspension of the license in cases of traffic violations, which does not apply to the ID card, as it is an official document that cannot be confiscated except in accordance with the law.

What should I do if my ID card is lost or the card chip is damaged?
You can apply for a replacement ID card due to loss or damage through the front offices at service centers by scheduling an appointment in advance, through the express service offices without an appointment, or via the online service on the National Portal of the Kingdom of Bahrain.

The data on the card is erased or unclear
You can apply for a replacement ID card due to loss or damage through the front offices at service centers by scheduling an appointment in advance, through the express service offices without an appointment, or via the online service on the National Portal of the Kingdom of Bahrain.

I want to change my photo on the ID card or update some of the printed information on the card
You can apply to change your ID card by scheduling an appointment to complete your transaction through the front offices, through the online service on the National Portal of the Kingdom of Bahrain, or by visiting the express service offices without a prior appointment.

Birth & Death Services

Law for Regulation of Birth and Death Registration
  • According to Law No. 7 of 2019 concerning the Regulation of Birth and Death Registration, as per Article (2): The provisions of this law apply to births and deaths occurring within the Kingdom, and to Bahraini citizens if they occur outside the Kingdom.
  • According to Article (8): Reporting of births occurring within the Kingdom must be made within 15 days from the date of birth, and within 60 days from the same date for those occurring outside the Kingdom.
  • According to Article (12): Reporting of deaths occurring within the Kingdom must be made within 72 hours from the date of death, and within 60 days from the date of death if it occurs outside the Kingdom.
  • According to Article (14): If there is an excuse preventing the person responsible for reporting the birth or death from doing so within the specified time limits under this law, the person responsible must submit a request to the President within 30 days from the end of the specified period, explaining the excuse and providing proof of payment of the required fee. The President or their delegate must decide on the request within 15 days from the date of submission, and if the request is rejected, the rejection must be justified. A lapse of 30 days from the date of submission without a decision is considered an implicit rejection. In the case of an explicit or implicit rejection, the birth or death will not be recorded until a final judicial ruling is issued.

Issuance of Birth Certificates for Newborns After the Legal Period
1. Civil ruling.
2. Electronically issued execution letter from the Court of Execution.
3. Hospital-issued birth reporting form.
4. Parental identification (ID card or passport) for births outside the Kingdom of Bahrain; father's passport issuance must precede child's birth date.
5. The parents’ marriage contract:
  • Bahraini spouses: Bahraini marriage contract.
  • Non-Bahraini spouses: marriage contract authenticated by the Ministry of Foreign Affairs.
  • One Bahraini spouse with a marriage contract concluded outside the Kingdom of Bahrain: marriage contract authenticated by the Ministry of Justice, Islamic Affairs and Waqf.
6. For births outside the Kingdom of Bahrain, the newborn's birth certificate issued by the country of birth must be authenticated by the Bahraini Embassy in that country and the Ministry of Foreign Affairs in Bahrain.

First time Issuance of Birth Certificates for Adults by Order or Judicial Ruling
1. Civil ruling.
2. Electronically issued execution letter from the Court of Execution.
3. Identification of the plaintiff applicant (ID card or passport).
4. Parents' identification (ID card or passport).
5. Death certificate or legal inheritance document of the mother to confirm her relationship with the applicant (if her identification is unavailable).

    • Issuance of Birth Certificates for Individuals with Known Parents and Gestational Period under Six Months
    If reporting within the legal period:

    1. Legal ruling confirming parentage.
    2. Certificate of no appeal or cassation.
    3. Execution letter (for civil rulings - non-Muslims).
    4. Hospital-issued birth reporting form.
    5. Parents' identification (ID card or passport).
    6. Parents' marriage contract:
    • Bahraini spouses: Bahraini marriage contract
    • Non-Bahraini spouses: marriage contract authenticated by the Ministry of Foreign Affairs
    • One Bahraini spouse with a marriage contract concluded outside the Kingdom of Bahrain: marriage contract authenticated by the Ministry of Justice, Islamic Affairs and Waqf
    If reporting after the legal period:

    1. Legal ruling confirming parentage.
    2. Certificate of no appeal or cassation.
    3. Civil ruling to issue birth certificate.
    4. Execution letter.
    5. Hospital-issued birth reporting form.
    6. Parents' identification (ID card or passport).
    7. Parents' marriage contract:
    • Bahraini spouses: Bahraini marriage contract.
    • Non-Bahraini spouses: Marriage contract authenticated by the Ministry of Foreign Affairs.
    • One Bahraini spouse with a marriage contract concluded outside the Kingdom of Bahrain: Marriage contract authenticated by the Ministry of Justice, Islamic Affairs and Waqf.

    Issuance of Birth Certificates for Individuals with Known Mothers and Unknown Fathers
    1. Legal ruling confirming parentage.
    2. Certificate of no appeal or cassation.
    3. Civil ruling to issue birth certificate.
    4. Electronically issued execution letter from the Court of Execution.
    5. Hospital-issued birth reporting form.
    6. Mother's identification (ID card or passport).

    Issuance of Death Certificates After the Legal Period
    1. Civil ruling for the issuance including the deceased's Information (name, place, date of death).
    2. Electronically issued execution letter from the Court of Execution.
    3. Medical report detailing cause of death (if available).
    4. Deceased's identification (ID card, passport, or any official identity document).
    5. Identification of the individual reporting the death (passport or ID card).
    6. Death notification form.
    7. Death Certificate authenticated by the Bahraini Embassy, Ministry of Foreign Affairs, or the nearest diplomatic mission office in the country of death (if death occurred outside Bahrain).

    Provisions for Proof of Death
    1. Legal ruling proving death.
    2. Civil ruling for the issuance of a death certificate that includes comprehensive details of death.
    3. Electronically issued execution letter from the Execution Court.
    4. Death reporting form.
    5. Deceased's identification (ID card, passport, or any official identity document).
    6. Identification of the individual reporting the death (ID card or passport).
    7. Certificate of No Appeal or Cassation.
    This service, provided by the Information & eGovernment Authority (iGA), allows authorized individuals to issue a unique ID number for newborns.

    Application Process Fees
    • Golden: 100 BD
    • Silvery: 75 BD
    • Bronze: 50 BD
    Estimated time
    • 5 - 10 Minutes
    Prerequisite
    • Any distinctive number reserved in advance for the newborn’s birth month or for another newborn will not be accepted
    • The newborn’s mother must have an ID number
    • The distinctive ID number must be selected within one month of the newborn’s birth
    • The distinctive number issuance fee is non-refundable
    • Before completing the newborn notification form, the applicant should notify the hospital of their intention to issue a distinctive ID number to avoid receiving a standard ID number
    This service, offered by the Information & eGovernment Authority (iGA), enables citizens and residents to issue a printed birth certificate for newborns born in the Kingdom of Bahrain.

    Application Process
    • Online (available for those who have received a birth notification from the hospital and an SMS with the notification number and ID number.)
    • Front Offices:

    - For requests without a birth notification from the hospital.

    - For requests submitted after the notification window (15 days).

    - For requests made after the legal notification period (30 days after the initial 15-day period), requiring a case from the legal affairs department.


    Fees
    • 1 BD
    Estimated time
    • Online:

    - Application submission: 5 – 15 minutes.

    - Certificate processing: Issued same or next day upon meeting prerequisites.

    - Certificate delivery by mail: 2 working days.

    • Front Offices:

    - Application submission: 5 – 30 minutes.

    - Certificate processing: 2 hours upon meeting prerequisites.

    - Certificate collection: Immediate upon meeting prerequisites; otherwise, the applicant will be directed to the legal affairs department.


    Prerequisite
    • Online:

    - Birth notification number from the hospital/SMS message.

    - ID number of the newborn from the hospital/SMS message.

    • Front Offices:

    - Hospital-issued newborn notification form with an official stamp.

    - Parents' marriage contract:

    1. Bahraini spouses: Bahraini marriage contract

    2. Non-Bahraini spouses: Marriage contract authenticated by the Ministry of Foreign Affairs

    3. One Bahraini spouse with a marriage contract concluded outside the Kingdom of Bahrain: Marriage contract authenticated by the Ministry of Justice, Islamic Affairs and Waqf

    - Parents' ID (ID card or passport).


    To facilitate newborn registration and birth notification issuance, bring the following documents to the hospital on the day of delivery:
    • Authenticate the parents' marriage contract Online using the "Update Civil Records" service under these conditions:

    - Bahraini spouses: Bahraini marriage contract

    - Non-Bahraini spouses: Marriage contract authenticated by the Ministry of Foreign Affairs

    - One Bahraini spouse with a marriage contract concluded outside the Kingdom of Bahrain: Marriage contract authenticated by the Ministry of Justice, Islamic Affairs and Waqf

    • Parents' ID (ID card or passport).

    This service, offered by the Information & eGovernment Authority (iGA), enables citizens and residents to obtain a printed birth certificate for newborns born outside the Kingdom of Bahrain. Births outside the Kingdom of Bahrain must be reported within 60 days. Cases exceeding this period are directed to courts for resolution. Birth notifications must be authenticated by the Bahraini Ministry of Foreign Affairs or Bahraini embassies abroad.

    Application Process
    • Front Offices

    Fees
    • 1 BD

    Estimated time
    • Application Submission: 5 – 30 minutes
    • Certificate Processing: Processed within one business day of submitting the application, provided prerequisites are met and the birth certificate is authenticated within the legal timeframe.
    • Certificate Issuance: Issued upon receiving an SMS or call from the iGA. The applicant can choose:

    - Online:

    - Application Submission: 5 – 15 minutes

    - Certificate Delivery by Mail: 2 business days

    - Front Office: 5 - 30 Minutes

    Prerequisite

    1. Completed newborn notification form

    2. Parents' marriage contract:

    - Bahraini spouses: Bahraini marriage contract

    - Non-Bahraini spouses: Marriage contract authenticated by the Ministry of Foreign Affairs

    - One Bahraini spouse with a marriage contract concluded outside the Kingdom of Bahrain: Marriage contract authenticated by the Ministry of Justice, Islamic Affairs and Waqf

    3. Mother’s ID (ID card or passport)

    4. Father’s passport: Issuance date must precede child's birth date

    5. Birth certificate issued by the country of birth, authenticated by its Bahraini embassy and the Ministry of Foreign Affairs in Bahrain.


    This service from the Information & eGovernment Authority (iGA) enables authorized individuals to issue a replacement or duplicate birth certificate for those born in Bahrain who already have a certificate issued by the country.

    Application Fees
    •  1 BD
    Estimated time
    • Application Process:
      •  Online:5 - 15 Minutes
      •  Front Office: 5 - 30 Minutes

    • Certificate Processing:
      •  If the data is available in the national births registration system: Within one business day
      •  If the data is not available in the national births registration system or if the certificate was not previously issued:

    - Record search: 5 business days

    - If data is found: Data will be recorded in the system, and the applicant will receive an SMS for the electronic issuance of the replacement or duplicate birth certificate.

    - If data is not found: A court case will be required to issue the birth certificate.



    Prerequisite
    • Completed birth certificate replacement/duplicate form
    • Copy of the applicant's and parents' ID cards or passports
    This service, provided by the Information & eGovernment Authority (iGA), allows authorized individuals to issue a death certificate for a person who has passed away within the Kingdom of Bahrain.

    Application Process
    •  Front Offices
    Fees
    • Within 72 hours - 0 BD
    • After 72 hours - 1 BD

    Estimated time
    • Application Submission: 5 – 30 minutes
    • Certificate Processing: Same day
    • Certificate Collection: Same day

    Prerequisite
    • Hospital's original medical report detailing the cause of death
    • ID of the deceased (ID card or passport)
    • ID of the individual reporting the death (ID card or passport)
    • Completed death notification form
    • Deaths must be reported within 72 hours as per Article (12) of the Deaths Law which requires reporting deaths in Bahrain within 72 hours and those outside the Kingdom within 60 days

    This service, provided by the Information & eGovernment Authority (iGA), allows authorized individuals to issue a death certificate for a citizen who has passed away outside the Kingdom of Bahrain.

    The legal period for reporting births and deaths outside Bahrain is 60 days. Cases exceeding the deadline are forwarded for court resolution. Death notifications must be authenticated by the Bahraini Ministry of Foreign Affairs or Bahraini embassies abroad.

    Application Process
    • Front Offices
    Fees
    • 1 BD
    Estimated time
    • Application Submission: 5 – 30 minutes
    • Certificate Processing: Same day
    • Certificate Collection (for reports within the legal timeframe): Same day
    Prerequisite
    • Original death certificate authenticated by the Bahraini Embassy in the country of death or the Ministry of Foreign Affairs in Bahrain.
    • Deceased’s passport
    • ID of the individual reporting the death (ID card or passport)
    • Completed death notification form
    • Deaths must be reported within 60 days as per the Deaths Law. According to Article (12), deaths within Bahrain must be reported within 72 hours, while deaths outside the Kingdom must be reported within 60 days.

    This service from the Information & eGovernment Authority (iGA) enables authorized individuals to issue a replacement or duplicate death certificate for deceased individuals who already possess a death certificate issued by the country.

    Application Process

    Fees
    •  1 BD
    Estimated time
    • Application Process:
    - Online: 5 – 15 minutes
    - Front Offices: 5 – 30 minutes

    • Certificate Processing:
    - If the data is available in the national deaths registration system: Within one business day
    - If the data is not available in the national deaths registration system or if the certificate was not previously issued:

    - Record search: 5 business days

    - If data is found: Data will be recorded in the system, and the applicant will receive an SMS for the electronic issuance of the replacement or duplicate death certificate.

    - If data is not found: A court case will be required to issue the death certificate.

    • Certificate Delivery by Mail: 2 business days


    Prerequisite
    • ID of the deceased (ID card or passport)
    • ID of the person reporting the death (ID card or passport)
    • Completed form for a replacement/duplicate death certificate (if applying in-person)
    • The applicant must be a first-degree relative (provide proof of relationship)
    • Legal inheritance document if no direct relationship exists
    • Official general or specific power of attorney for the death certificate
    • Proof of legitimate interest for in-person requests to issue the death certificate

    This service, offered by the Information & eGovernment Authority (iGA), enables authorized individuals to issue a birth or death certificate through a court order or judicial ruling from Bahraini courts, upon meeting the legal prerequisites.

    Application Process
    • Front Offices
    Fees
    • 1 BD
    Estimated time
    • Application Submission: 5 – 30 minutes
    • Certificate Processing: The applicant will be notified once the court order is executed, either through an SMS or a phone call from the iGA.
    • Certificate Issuance: After receiving the notification, the applicant can choose to:

    1. Issue the birth certificate or death certificate electronically

    - Application Submission: 5 – 15 minutesCertificate

    - Delivery by Mail: 1 – 2 business days

    2. Front Offices: 5 – 30 minutes



    Prerequisite
    For Birth Certificate Replacement/Duplicate

    • Civil ruling for issuing the birth certificate
    • Electronic execution letter from the Court of Execution
    • Hospital-issued birth notification form for births occurring in Bahrain
    • For births outside Bahrain, a birth certificate issued by the country of birth and authenticated by its Bahraini Embassy and the Ministry of Foreign Affairs in Bahrain.
    • Father’s passport (valid and issued before child's birth date) and mother’s ID
    • Parents' marriage contract:

    - Bahraini spouses: Bahraini marriage contract

    - Non-Bahraini spouses: Marriage contract authenticated by the Ministry of Foreign Affairs

    - One Bahraini spouse with a marriage contract concluded outside the Kingdom of Bahrain: Marriage contract authenticated by the Ministry of Justice, Islamic Affairs and Waqf

    • Original birth certificate if the court order includes additions or changes to the first name or surname
    For Death Certificate Replacement/Duplicate
    • Civil ruling for issuing the death certificate
    • Electronic execution letter from the Court of Execution
    • ID of the deceased (ID card or passport)
    • ID of the individual reporting the death (ID card or passport)
    • Death certificate from the country of death, authenticated by the Bahraini embassy or the Bahraini Ministry of Foreign Affairs
    • Bahraini passport at the time of death in cases of death outside Bahrain.
    • Medical report detailing the cause of death
    • Death notification form
    • Original death certificate if the court order involves changing the deceased’s nationality
    This service by the Information & eGovernment Authority (iGA) allows authorized individuals to change names, add titles, and update data in the Iga’s records following a court order from Bahraini courts, upon meeting legal requirements.

    Application Process
    • Front Offices

    Fees
    • 1 BD

    Estimated Time
    • Application Submission: 5 – 30 minutes
    • Certificate Processing: The applicant will be notified once the court order is executed, either through an SMS or a phone call from the iGA.
    • Certificate Issuance: After receiving the notification, the applicant can choose:
    1. Online:
    - Application Submission: 5 – 15 minutes
    - Certificate Delivery by Mail: 2 business days
    2. Front Offices: 5 - 30 Minutes

    Prerequisites
    • Civil rulings (trials, appeals, or cassations)
    • Electronic execution letter from the Court of Execution
    • 45 days must have passed since the ruling was issued, with no appeal or cassation
    • Original birth certificates, or a police report if the originals are lost
    • IDs of both parents (ID card or passport)
    • Completed replacement/duplicate birth certificate request form
    • Authorization for the person submitting a request on behalf of an absent adult


    I received a text message with the personal number for my newborn. How can I issue a birth certificate?Please follow the link provided in the text message, enter the notification number and personal number, and pay the required fees. The certificate will be sent to you by mail.

    I have received a court order to add a surname. What are the next steps to issue a birth certificate with the new surname?
    Fill out the Lost/Extracted Birth Certificate Request Form.
    Go to the customer service center of the Authority in Isa Town with the following documents:
    • The court order and execution file.
    • A copy of the executor’s ID card.
    • A copy of the mother’s and father’s ID cards.
    • The original birth certificate.
    • The completed Lost/Extracted Birth Certificate Request Form.

    Building & Establishment Address Services

    Issuing an Address for booths Inside Commercial Complexes:
    1. Municipality Form (Original Copy)
    2. Copy of Building Permit
    3. Copy of Property Ownership Certificate
    4. Approved Engineering Maps with Civil Defense Stamp
    5. Approved Engineering Maps with Municipality Stamp

    Issuing an Address for a Communications Tower:
    1. Municipality Address Request Form
    2. Copy of Building Permit from the Municipalities (For Tower Licensing Only)
    3. Copy of Engineering Maps
    4. Copy of Building Permit from the Telecommunications Regulatory Authority
    5. Letter from the Telecommunications Regulatory Authority
    6. Copy of Property Ownership Certificate
    7. Copy of ID Card or Card Reader

    Issuing an Address for Converting Buildings from Residential to Commercial Use and conversely:
    1. Municipality Address Request Form
    2. Detailed Letter from the Municipality
    3. Copy of Survey Certificate
    4. Copy of Property Ownership Certificate
    5. Copy of Engineering Maps
    6. Copy of ID Card or Card Reader

    Issuing an Address for an Old Building Not in the Address System:
    1. Municipality Address Request Form
    2. Renovation Permit Mentioning the Building Number
    3. Copy of Electricity Bill for the Building
    4. Copy of Survey Certificate
    5. Copy of Property Ownership Certificate
    6. Copy of Engineering Maps
    7. Copy of ID Card or Card Reader

    Issuing an Address for a Homeowners Association:
    1. Municipality Address Request Form
    2. Certification from the Real Estate Regulatory Authority
    3. Establishment Certificate (Unit Number)
    4. Copy of Survey Certificate
    5. Copy of Property Ownership Certificate (Document)
    6. Copy of ID Card or Card Reader

    This service, provided by the Information & eGovernment Authority (iGA), allows individuals to request the issuance of and printing of an existing address certificate for an existing building.

    Application 
    • Online (for residential buildings) via address services
    • Online - new municipality system (for commercial buildings)
    • In-person:
    • To submit a request (for residential buildings only)
    • To collect the certificate


    Fees
    • 1 dinar

    Estimated time
    • Online: 5-10 minutes.
    Once the request is received and all requirements are met:
    • Certificate preparation: the same day the request is submitted or the following day.
    • Certificate delivery at the front office (for requests submitted through the new municipality system): 10-15 minutes.
    • Online – new municipality system:
    After the request is proceesed in the system and all requirements are met
    • Certificate preparation: the same day the request is submitted or the following day.
    • Certificate delivery at the front office (for requests submitted through the new municipality system): 10-15 minutes.


    Prerequisite 

    Online:
    1. Copy of the municipality form.
    2. Copy of the ownership document or a certificate of ownership from the Survey and Land Registration Bureau.
    3. Copy of the owner's ID or a card reader.
    Online – new municipality system:
    1. Submitting a request through the new municipality system.
    2. For requests via the new municipality system, visiting the Isa Town branch after receiving a text message from the iGA.

    This service, provided by the Information & eGovernment Authority (iGA), allows individuals to obtain an address certificate for a new building constructed on previously undeveloped land (vacant land). The certificate is an official document that verifies the building's address and is recognized by various government entities, including the Electricity and Water Authority (EWA) and the Ministry of Housing and Urban Planning. This certificate is also required for issuing rental contracts if the building or unit is leased. Available for both residential and commercial buildings.

    Application 
    • Online - Benayat (for new buildings with a previous construction permit – via the engineering office electronically).
    • Online - new municipality system (for new buildings with a previous construction permit).
    • In-person (for requests submitted exclusively through the new municipality system).

    Fees
    • 1 dinar

    Estimated time
    Once the request is received and all requirements are met:
    • Certificate preparation: The same day the request is submitted or the following day.
    • Certificate delivery at the front office (for requests submitted through the new municipality system): 10-15 minutes.

    Prerequisite 
    1. Submitting a request via Benayat or the new municipality system.
    2. For requests via the new municipality system, visiting the Isa Town branch after receiving a text message from the iGA.

    This service, provided by the Information & eGovernment Authority (iGA), allows for the issuance of a unit/establishment number for each government or private unit or establishment that does not require a commercial registration. These numbers are issued to government or private units/establishments that do not have a commercial registration for the purpose of official recognition and registration. Once the number is issued, the owner is classified as an employee who owns a recognized unit, making them eligible for a work visa to hire workers to serve the unit or establishment. The number is generated through the issuance of an official certificate containing the unit/establishment details.

    Unit numbers are issued for: pilgrimage tours, fishing boats, farms, properties, religious units, educational units, unions, theaters, associations, clinics, law offices, embassies/consulates.

    Application 
    Online


    Fees
    Free.

    Estimated time
    • Online: 5-10 minutes.
    • Collection (in person): 3 business days.

    Prerequisite 
    1. The unit must be licensed by the relevant authority.
    2. An official letter from the relevant authority addressed to the Identity and Population Registry Directorate for the issuance of a unit/establishment number.
    3. The address of the unit/establishment must be registered and recognized in the Population Registry system.
    4. The address classification must not be residential, except for fishing boat units.

    Fishing boat
    1. Letter from the Supreme Council for Environment, Directorate of Fish Stock Protection and Development.
    2. If another person is representing the establishment owner, an authorization letter must be presented.

    Real estate unit
    • Certificate from the Ministry of Municipalities Affairs and Agriculture requesting a security guard.
    • Copy of the property deed and the purchase agreement.
    • Copy of the owner’s ID.

    For Homeowners’ Association

    1.  Certificate listing board members from the Real Estate Regulatory Authority.

    2.  If another person is representing the homeowners' association, an authorization letter must be presented.


    Religious Unit
    1. Letter specifying name and address of establishment from the Ministry of Justice, Islamic Affairs and Waqf, issued by the relevant department (e.g., Jaafari or Sunni Wqaf Directorate).
    2. Authorization from the Ministry for the person handling the transaction.
    3. If another person is representing the establishment owner, an authorization letter must be presented.

    Private Education Unit
    1.  License from the Ministry of Education’s Directorate of Private Education for private schools and kindergartens.
    2.  Copy of the owner's ID.
    3.  If another person is representing the establishment owner, an authorization letter must be presented.

    Public Education Unit
    1.  License from the Ministry of Education.
    2.  Authorization for receiving the establishment's number.

    Union/Club Unit
    1.  Licensing letter specifying name and address of establishment from the General Organization for Youth and Sports.
    2.  Authorization from the club/union for the person handling the transaction to receive the unit number.

    Theater/Cultural Center Unit
    1.  License from Bahrain Authority for Culture and Antiquities.
    2.  Authorization for receiving the establishment's number.

    Association Unit
    1.  Establishment decree from Ministry of Social Development.
    2.  Letter specifying name and address of the association from the Ministry of Social Development.
    3.  Authorization for receiving the establishment's number.

    Hospital/Private Clinic Unit
    1.  Licensing letter specifying name and address from National Health Regulatory Authority.
    2.  Copy of the owner's ID.
    3.  If another person is representing the establishment owner, an authorization letter must be presented.

    Law Office Unit
    1.  Letter specifying name and address from Office of the Registrar General at the Ministry of Justice, Islamic Affairs and Waqf, confirming the law office is registered in the lawyers' registry.
    2.  Copy of the owner's ID.
    3.  If another person is representing the establishment owner, an authorization letter must be presented.

    Hajj and Umrah Tour Unit
    1.  Licensing letter specifying name and address of the tour from the Ministry of Justice, Islamic Affairs, and Waqf.
    2.  If another person is representing the establishment owner, an authorization letter must be presented.

    Farm Unit 
    1.  Letter specifying address of establishment from Ministry of Municipalities Affairs and Agriculture. 
    2.  Copy of the owner's ID. 
    3.  If another person is representing the establishment owner, an authorization letter must be presented.

    Embassy/Consulate Unit 
    1.  Letter issued by Ministry of Foreign Affairs confirming the embassy/consulate and specifying its address. 
    2.  Authorization for receiving the establishment's number. 
    This service, provided by the Information & eGovernment Authority (iGA), allows individuals to submit a request to modify the address of an existing building.

    Application 


    Fees
    1 dinar

    Estimated time
    Once the request is received and all requirements are met:
    • Certificate preparation: the same day the request is submitted or the following day.
    • Certificate delivery at the front office: 10-15 minutes.

    Prerequisite 
    1. Submitting a request through the new municipality system.
    2. For requests via the new municipality system, visiting the Isa Town branch after receiving a text message from the iGA.

    This service, provided by the Information & eGovernment Authority (iGA), allows individuals to request an increase in the number of workers accommodated in existing labour housing.

    Application 

    Fees
    None.


    Estimated time
    Once the request is received and all requirements are met:
    • Confirmation via text message or phone call from iGA: 3-5 business days.

    Prerequisite 
    1. Submitting a request through the new municipality system.
    2. Receiving final approval for address deletion via a text message from the iGA.

    This service, provided by the Information & eGovernment Authority (iGA), allows individuals to request the deletion of an address.

    Application 

    Fees
    None.


    Estimated time
    Once the request is received and all requirements are met:
    • Certificate preparation: The same day the request is submitted or the following day.

    Prerequisite 
    1. Submitting a request through the new municipality system.
    2. Receiving final approval for the address deletion via a text message from the iGA

    This service, provided by the Information & eGovernment Authority (iGA), allows government and private entities to request the numbering of a new sachema.

    Application 
    • Online - new municipality system 
    • In-person (only to collect certificate, which will shortly be converted into an eCerificate with a QR code) 

    Fees
    1 dinar per address


    Estimated time
    Once the request is received and all requirements are met:
    • Certificate preparation:7-10 days
    • Certificate delivery to agent at the front office: 10-15 minutes.

    Prerequisite 
    1. Submitting a request through the new municipality system.
    2. For requests via the new municipality system, visiting the Isa Town branch after receiving a text message from the iGA.

    Can anyone collect the address certificate, or must the owner be present in person?Yes, anyone can collect the address certificate, provided they present the owner's ID card as proof.

    How can I check the status of my application?The system will send a text message when the application is ready.

    Is an address certificate issued for a fenced plot of land?No, there must be a use for the property to issue an address certificate.

    What should I do if the ownership document is not ready?You can visit the Land Registration Office and bring a certificate of proof of ownership until the document is ready.

    Excellence in Customer Service

    The Unified Code of Conduct for Customer Service is a government guide developed to provide employees with the essential tools and knowledge to achieve excellence in customer service and includes clear instructions on how to communicate with customers: whether in physical service centres, call centres or through virtual channels. Additionally, it details instructions for dealing with customer complaints in order to deliver the service according to the highest levels of quality to raise customer satisfaction and improve government service.
    Services provided by the Information & eGovernment Authority (iGA) are subject to a Service-Level Agreement (SLA) which ensures a 99.95% availability rate for ID card services and that transactions never exceed a specified period of time once all criteria are met as outlined in the table below.
    The specified time period is not upheld in case the service is offered in partnership with a third party such as other government entities and others.
    Services provided by the Information & eGovernment Authority (iGA) are subject to a Service-Level Agreement (SLA) for Virtual Service Centers which ensures a 99.95% availability rate for ID card services and that transactions never exceed a specified period of time once all criteria are met as outlined in the table below. The specified time period is not upheld in case the service is offered in partnership with a third party such as other government entities and others.
    The confidentiality of user data is of the highest importance to the iGA, which abides by the Personal Data Protection Law (PDPL) and strives to provide high-quality services to all beneficiaries through the SLA.
    If for any reason service is not provided according to the agreement, you can contact us through the National Suggestion & Complaint system "Tawasul" or by calling the Government Services Contact Center at 80008001.

    Customers Satisfaction

    The Information & eGovernment Authority (iGA), is committed to providing our customers with the best possible service and experience. As part of our commitment to continuously improvement, we regularly measure our customer's satisfaction levels to maintain the quality-of-service delivery and enhance the user experience.

    Customer satisfaction is measured through various mediums at the Authority. To measure the walk-in customers at its ID Card service centers the National Suggestions & Complaints Tawasul app is used whereby it enables customers to scan a special code on the ID service desks to provide feedback once service is provided. The feedback we receive helps us to identify areas of improvement of service offerings, employee skills development and overall experience to ensure that we are meeting the needs of our customers.

    The results of customer satisfaction rating for the Identity Card Centres are listed:

    The Information & eGovernment Authority values the feedback of all service users, considers customer requirements, and always endeavours to develop and facilitate its services to suit your needs.
    Services enhancements based on management meetings, supervisors and employees proposals, and proposals received through the Suggestions and Complaints System "Tawasul" or the Suggestions and Complaints Box.
    Services enhancements based on management meetings, supervisors and employees proposals, and proposals received through the Suggestions and Complaints System "Tawasul" or the Suggestions and Complaints Box.
    Some services have been added and enhanced based on customer feedback received through the Suggestions and Complaints System "Tawasul", the suggestions and complaints box, and the iGA social media. As follows:
    • Adding a QR code to the birth certificates issued by the Authority to facilitate the process of verifying the birth certificate without the need to carry the original copy
    • Developing a new mail system that displays the readiness of the card for receipt, and the card's location, specifically in any department in the post, contributed to reducing the waiting period and card loss by 80%.
    • Adding the "Attach Declarations" service to the National Portal bahrain.bh, which contributed to reducing the attendance of the auditors at the ID Card Centers and completing the transaction electronically by 98%
    • Updating the education information in the Civil Records Service electronically contributed to reducing attendance at the Centers by 97%

    Some services have been added and enhanced based on customer feedback received through the Suggestions and Complaints System "Tawasul", the suggestions and complaints box, and the iGA social media. As follows:

    1. eGovernment Kiosk have been developed by adding the below services
    •  Card Reader Service 
    •  Updating ID Card Chip Detail Service
    •  Government Notification Service 
    2. Few Address services has been transferred online to bahrain.bh
    •  Update ID Card Residential Address Service
    •  Printing the Residential Address Statement Service
    •  Verifying the Residential Address Statement Service
    3. ID Card Declaration Forms Service added to bahrain.bh
    4. Issuing of Unit or Establishment Number Service added to bahrain.bh
    5. Updating Civil Data Record Services (Marital status, religion, educational, work and family details) added to bahrain.bh
    6. Changing the fingerprint age from 4 years to 10 years
    7. Availability of Birth and Death Certificate Services online via bahrain.bh
    8. Publication of guidelines and requirements for our services on the website and on the service centers screens
    9. Develop the ticketing system for our services to reduce the waiting time
    10. Apply the comprehensive employee system to increase the effectiveness of our service delivery
    11. Launching the Family Services using eKey to provide services to all family members in one click
    12. Provision of WIFI in all service centres
    13. Launching the Fast Track Service in all our branches as per customers request
    14. Using high-speed, high-quality printers
    15.Improve the text messaging for all eServices
    Virtual Customer Service