The General Sports Authority joins the National Suggestions & Complaints System "Tawasul"
30 Apr 2023
As part of the implementation of the directives of His Highness Shaikh Khalid bin Hamad Al Khalifa, First Deputy President of the Supreme Council for Youth and Sports, President of the General Sports Authority, President of the Bahrain Olympic Committee, to improve the services of the General Sports Authority, in line with the work of the Government Program and raising the level of services provided to all sports institutions in the Kingdom, the General Sports Authority announces its joining the National Suggestions & Complaints system ‘Tawasul’ through its cooperation with the Information and eGovernment Authority.
From his side His Excellency Dr. Abdulrahman Sadiq Askar, CEO of the General Sports Authority, affirmed that the directives of HH are represented in maintaining an open door policy, in addition to commitment to the government's program, by strengthening the basic constants of the Kingdom and society and contributing to the achievement of sustainable development goals. He explained that joining the national system “Tawasul" is a continuation of many steps in this context, which contribute to raising the productivity of the authority's employees and developing the level of services provided to its affiliated sports institutions, including national clubs and sports federations. His Excellency the CEO indicated that this step will expand the channels of communication between the Authority its customers and the public , whom will be able to communicate through the national portal Bahrain.bh or through the Tawasul mobile application for smart devices, in addition to the previous traditional communication channels, stressing that the General Sports Authority has qualified employees who deal directly with customers according to the highest levels to ensure smooth work, especially through the "Tawasul" system, which is a quantum leap in saving time and effort, ensuring quality of service and speed of response. The General Sports Authority, in accordance with its establishment Decree No. (61) of 2021, undertakes the following tasks and specializations:1. Approving the establishment, registration and registration of clubs and sports organizations. 2. Registration of sports federations 3. Propose and implement sports plans, projects, programs and services. 4 Supervising activities and organizing work in sports clubs and bodies. 5 Providing subsidies to private bodies working in the field of sports. 6Administrative and financial oversight of sports clubs and bodies.. 7Financial oversight of sports federations within the limits of government subsidies granted to them. 8 Approving applications for sports sabbatical leave. The General Sports Authority is also pleased to receive complaints, proposals, suggestions and inquiries from the public through the National Suggestions & Complaints system for “Tawasul” with regard to the following:
• general complaints related to clubs, sports federations and sports bodies.
• expatriate affairs transactions in sports clubs and federations,
• athletes’ contracts in sports clubs and federations,
• financial transactions and dues related to clubs and sports federations,
• licenses related to clubs, sports federations and sports bodies.
• The Tawasul service is available through the national portal Bahrain.bh/Tawasul or through the Tawasul mobile application, available to download from the eGovernment App store, Bahrain.bh/apps. Furthermore Tawasul works around the clock to deal with any suggestions, inquiries or complaints related to the government entities that joined it.