Workshops

in line with His Royal Highness Prince Salman bin Hamad AlKhalifa - the Crown Prince, Deputy Supreme Commander and First Deputy Prime Minister’s directives to facilitate direct and open communication channels between citizens and public entity officials in all ministries and governmental entities; the Information & eGovernment Authority (iGA) concluded the workshops on the new updates of the National Suggestions and Complaints System ‘Tawasul’. The attendance included 60 concerned employees who represented various entities.

The authority launched the Tawasul system in 2014 as a unified comprehensive platform that enabled direct communication between government entities and beneficiaries of their services by receiving any suggestions, enquiries or complaints. The online communication can be accessed via the system accessible through the national portal on Bahrain.bh or the smart device application launched by HRH. The system provides additional features and further enhancements that allows the employment of mobile device technologies to support incoming cases.