At the outset of the meeting, Al Qaed thanked the committee members for their dedication to realizing the committee's vision and achieving its objectives to elevate government service center performance. He stressed on the significance of sustained collaboration between government entities to implement best customer service practices and enhance digital channels. This would offer a range of options, streamline processes, and improve the overall user experience for citizens and residents.
Al Qaed praised Taqyeem teams for their commitment to upholding evaluation standards and implementing the methodologies detailed in the service centers customer experience evaluation guide, expressing his wishes for success in the upcoming cycle.
The meeting discussed several agenda items, including the identification the government service centers that will be evaluated in preparation for Taqyeem 5, ensuring the readiness of these centers for the upcoming assessment. The committee presented its action plan, outlining tasks for primary and supporting teams. They discussed the implementation of field visits scheduled to begin during October 2024 and highlighted the role of previous efforts to refine the evaluation process.
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