iGA Chief Executive Mohammed Ali Al Qaed emphasized that this partnership aligns with the government's vision and directives to reinforce cooperation with the private sectors, being an essential partner in the national development. It reflects the government's responsiveness and prompt engagement with the public suggestions received through various channels, including the National Suggestions & Complaints System (Tawasul).
Al Qaed highlighted that this partnership will offer citizens and residents bundle of features for delivering official documents at their preference of date, time schedules and locations, both in Bahrain and abroad. Customers can choose the delivery company, option, timeframe, and location, as well as the ability to reschedule delivery time. They will also receive real-time notifications and track the delivery online. This service will expedite government document delivery, saving time and effort in urgent cases while improving the overall user experience. Al Qaed stated that the delivery option via Bahrain Post will also be available among the delivery options.
Al Qaed noted that the collaboration in its first phase includes the delivery of official documents issued by the iGA and the General Directorate of Traffic at the Ministry of Interior, noting that this partnership will facilitate the eventual participation of all government entities, providing flexible delivery options for their eServices.
Al Qaed expressed pride in this collaboration, emphasizing that partnering with the private sector embodies best practices for improving service quality and advancing government operations. It fosters competition, creativity, and innovation, creating a reliable national ecosystem for delivering official documents to citizens and residents.
The agreement was signed by iGA CE Al Qaed, along with Aramex Bahrain General Manager Yanal Anz and Boxout Express General Manager, Ali Isa Khalil Al Askari, at a ceremony attended by iGA Deputy Chief Executive of Electronic Transformation, Dr. Zakareya Ahmed Al Khaja, as well as other officials and representatives from both parties.
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