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During the press conference, Al Qaed said that the app marks a milestone in the development of eServices for citizens and residents, and reflects the iGA’s commitment to implementing government directives and supporting the 2023-2026 Government Plan to digitize services and deploy advanced technologies for use through electronic channels. He highlighted the app’s unified login feature for 41 eServices available from nine government entities via the revamped eKey (eKey 2.0). My Gov is one of the winning submissions in the Government Innovation Competition (FIKRA) and a notable suggestion via the National Suggestions and Complaints System (Tawasul). He added that the My Gov app reflects the iGA’s commitment to addressing the public’s feedback as it streamlines their access to government organizations and enables them to complete transactions in record time, enhancing user experience.

Al Qaed thanked HE the Minister of Interior for his support in launching My Gov, noting that it is the first comprehensive government app dedicated to the needs of individuals and that it meets the highest standards of security and privacy, protecting user information and offering biometric authentication via fingerprint or facial recognition.

He highlighted key features, such as the ability to access personal documents including ID cards, and ID Cards for children under 18-year-old family members, and domestic workers; a user profile; driving licenses along with vehicle registration and license plate numbers; and passports. It also has the ability to display information for certificates, including details for ID cards, and birth and residence documentation. This is in addition to a range of other digital services that can be accessed using the eKey 2.0.

iGA Director of eService and Channel Development, Ahmed Albalooshi said that the iGA, through its digital transformation efforts, aims to streamline the public’s access to government services and enhance the quality of national operations, which will ultimately help progress the ICT sector. The launch of My Gov reflects the iGA’s goal of creating a digital environment that contributes to all government services and improves quality of life. The app’s first phase offers citizens and residents access to a number of government services and essential documents in a unified and secure platform. Work is ongoing to add more services to the app up through until the end of 2026.

The app allows users to file official reports, track report’s status, and report anti-corruption, economic security, and cyber security issues. It also provides a platform for reporting online child abuse cases, checking the status of child protection reports, and updating contact information with the Ministry of Interior. Additionally, the app offers services from the General Directorate of Traffic (GDT), including driver’s license renewal, vehicle registration renewal, and traffic fine payments.

My Gov also includes a digital passport display service from Nationality, Passports, and Residence Affairs (NPRA). Users can also view appointment details for health centers, Salmaniya Medical Complex, and the Ministry of Health’s prescription delivery service and access appointment schedules for King Hamad University Hospital under Royal Medical Services. In addition, the app offers services from the Ministry of Transportation and Telecommunications (MTT), such as renewals of Post office box subscriptions and tracking of postal shipments. Education-related services from the Ministry of Education are also available, including issuing transcripts and grade reports for students. For utilities, the app provides services from the Electricity and Water Authority (EWA), allowing users to pay security deposits, settle electricity and water bills, pay connection fees for new services, and check past and current billing and payment records. My Gov features a comprehensive suite of ID card services from the iGA, enabling users to issue, renew, or replace lost ID cards, track application statuses, and manage electronic authorizations. It also provides access to government service center appointment schedules.

Other features include providing 17 government support services, such as quick payments, access to past transactions, and the ability to manage or cancel saved credit and debit cards. It also features a government services directory, government notifications, and a range of other public services.

To enhance user experience, the app’s interface is divided into five main sections, making key services more accessible and easier to navigate. These sections were structured in line with international best practices following a detailed study.

My Gov App includes a dedicated government notifications section where users receive official updates from government entities. It also features a My Cards section, allowing users logged in with the advanced eKey to quickly access their saved cards, view details, and add or update their cards as needed. Additionally, the app offers a Favorites and most-used Services section, which highlights frequently accessed services based on popular search terms from the National Portal, bahrain.bh. This makes it easier for users to find and access their preferred services. The interface also includes a bottom navigation bar with key function icons, providing quick and seamless access to essential services.

For further information or inquiries, individuals can contact the Government Services Call Center at 80008001 or submit their suggestions, questions, and feedback through the National Suggestions and Complaints System (Tawasul).


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