ICT Governance Committee discusses “Call Center project” for the Ministry of Health
10 Jan 2023
Mr. Mohamed Ali Al Qaed, Chief Executive of the Information & eGovernment Authority (iGA), chaired the 58th Information and Communication Technology Governance Committee (ICTGC) meeting via video conference, to discuss several projects and purchase orders submitted by government entities.
AlQaed welcomed the attendees and thank them for their continued support wishing them success in their efforts to support the Government Program 2023-2026 in the new year.
The committee reviewed several topics on its agenda, as it discussed projects, purchase requests submitted by government entities and the actions required to be taken to provide the technical needs for them.
Also the committee discussed the Ministry of Health call center project the, which is one of the most important projects aimed at improving the level of health services by facilitating the process of communication with citizens and raising the level of customer satisfaction.
It also discussed support systems and eservices for the Ministry of Housing and Urban Planning, which aims to contribute to improving transactions and engagement with citizens and entities.
The meeting was chaired by Mr. Mohammed Ali Al-Qaed Chief Executive of Information & eGovernment Authority, and in attendance were Committee Vice Chairman and Information & eGovernment Authority (iGA) Deputy Chief Executive of Electronic Transformation, Dr. Zakareya Ahmed Al Khaja; Ministry of Education Undersecretary for Policies, Strategies, and Performance, Nawal Al Khater; Ministry of Health Assistant Undersecretary for Public Health, Dr. Maryam Ibrahim Al-Hajri; iGA Deputy CE of Operations and Governance, Dr. Khalid Ahmed Almutawa; Economic Development Board (EDB) Director of Corporate Services, Linda Mohammed Janahi; Director of Services and Information Systems at Prime Minister Office, Ahmed Al-Qayyim; University of Bahrain Dean of the College of Information Technology, Dr. Hessa Jassim Al Junaid and Information Technology Project Management Consultant, Dr. Ali AlSoufi. Also present were the committee’s support team.
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